Niki Hawkins

• Provided guidance and consultation to clients to make well-informed decisions in real estate investments leading to successful outcomes while ensuring smooth transactions.
• Conducted property showings, open houses, and contract negotiations.
• Provided in-depth market analysis and property evaluations to help clients make solid decisions.
• Negotiated offers, counteroffers, and contracts on behalf of clients, ensuring favorable terms and conditions.
• Coordinated property inspections, appraisals, and closings, making certain all documentations are accurate and timely.
• Manage and maintain client records, safeguarding all communications, agreements, and transactions are documented accurately in compliance with state and federal industry regulations.
• Built and maintained a network of clients, contractors, and industry professionals.
• Delivered outstanding customer service by maintaining clear, proactive communication with clients throughout the entire transaction process translating client goals into actionable plans.
• Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.

Accomplishments

• Praised for successfully managing extraordinarily difficult (once in a career type) transactions.
• Recognized as the "go to" Agent for land purchases.

• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Specialized in long-term substitute roles. One assignment lasting 4 years and several either full or half school year assignments.
• Experienced in lesson planning, curriculum delivery, and student evaluation.
• Communicated regularly with team teachers and staff to ensure smooth transitions and effective lesson execution.
• Adapted quickly to various teaching styles and class environments, ensuring continuity of instruction and minimizing disruptions.
• Designed assessments and projects to measure student understanding and provide actionable feedback.
• Collaborated with colleagues to improve curriculum standards and teaching methodologies.
• Participated in faculty meetings to continually enhance teaching skills and stay current with educational best practices.
• Conducted parent/teachers conferences.

Accomplishments

• Praised for maintaining high levels of student engagement and academic performance during long term assignments.
• Recognized by faculty for adaptability and flexibility in managing diverse classroom environments and students needs.
• Students consistently had higher test scores than students of permanent faculty.

• Answered all incoming calls for the business, typically averaging 160 calls per week.
• Coordination of 30-40 appointments on a weekly basis, typically being scheduled 1-3 weeks in advance.
• Responsible for invoicing customers for the correct service that was provided.
• Ensuring invoices were paid on time and start collection procedures for any unpaid invoices.
• Developed and implemented customer service protocols to improve response time, resolve issues more efficiently, and enhance overall customer satisfaction.
• Coordinated with other departments, including field operations, to ensure seamless service delivery and consistent customer experience.
• Managed scheduling, ensuring adequate coverage for peak service time while controlling operational costs.

Accomplishments

• Spearheaded a customer retention initiative that resulted in an increase in repeat business and referrals.

• Owned and operated a home decorating consulting business, offering personalized interior design services and product recommendations to clients.
• Hosted in-home parties and product demonstrations, building client relationships and driving sales for a wide range of home decor items.
• Managed all aspects of business operations, including marketing, sales, inventory management, and customer service.
• Developed customized home decorating solutions, helping clients achieve their desired look while staying within their budget.
• Full P&L responsibility.
• Business development to include networking, cold calling and referrals to generate home parties.
• Presentations to large groups to introduce and sell Southern Living home decorating items.
• Ordering and delivery of all customer orders.

Accomplishments

• Recognized as a top consultant in the region for meeting and exceeding sales goals and superior customer satisfaction.

• Managed day-to-day HR operations, overseeing recruitment, onboarding, benefits administration, and employee relations for a team of approximately 50 employees.
• Developed and implemented HR policies and procedures to ensure compliance with labor laws and company standards.
• Played a key role in employee training and development programs, helping to improve performance, retention, and employee satisfaction.
• Managed payroll processing ensuring accurate and timely disbursements.
• Resolved employee issues and conflicts, acting as a liaison between management and staff to maintain a positive work environment.
• Coordinated performance reviews, salary adjustments, and promotions, aligning employee growth with company goals.
• Assisted in employee health and safety initiatives, ensuring compliance OSHA regulations and workplace safety standards.

Accomplishments

• Developed a company-wide training program that led to improved employee performance and satisfaction ratings.

• Answered all incoming calls.
• Greeted all visitors.
• Handled all filing of closed orders and dated invoices.
• Created all invoices.
• Managed daily office operations, including coordinating schedules, organizing meetings, and handling communications between departments.
• Managed office supplies, inventory, and vendor relationships to ensure smooth operations and cost efficiency.
• Handled client inquiries and acted as a liaison between clients and the team, ensuring high-quality customer service.
• Assisted in preparing reports, presentations, and other documents for internal and external meetings.

Accomplishments

• Improved office efficiency by implementing organizational systems that reduced administrative errors and delays.
• Recognized for exceptional organizational skills and the ability to handle multiple tasks in a fast-paced environment.