Niki Janeteas
Warrenville,IL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
Work History
Supervisor, Quality Assurance
Adtalem Global Education
09.2022 - Current
- Directly leads a team of 5 colleagues, providing coaching and development to achieve success in current role and career path
- Leads day to day operations of the team to ensure efficient delivery of services to colleagues in accordance with service level agreements; monitors schedules to provide effective coverage
- Provides manager with tracking, reporting and assessment of team outcomes
- Complete statistical analysis, report and track observation trends, training opportunities and compliance concerns in assigned systems; identify and recommend process efficiencies based on trend analysis
- Demonstrate expertise and remain up to date on all institution and functional processes, rating criteria and knowledge
- Provides recommendations/enhancements, leads process improvement projects and implementation of policies and procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
Senior Service Quality Analyst
Adtalem Global Education
09.2015 - 09.2022
- Responsible for promoting quality throughout operations by reviewing functional teams to ensure that Title IV compliance and internal business standards are being met
- Meets with upper-management and supervisors throughout the department on a monthly basis to address quality control issues and how they can be resolved using corrective action plans
- Uses quality assurance reports to research and compile data in order to address training opportunities and develop process improvements
- Provided direct feedback on performance and quality to colleagues
- Developed and implemented new quality assurance processes by collaborating with functional team leaders, creating standard operating procedures, and training colleagues
- Liaison between internal audit and operations on Sarbanes-Oxley Act (SOX) controls
- Implemented cross-training plan for Quality Assurance team, which ensured each colleague was trained in each functional area of QA to increase efficiency and productivity
- Worked on an interdepartmental group to create a new reporting dashboard that will bring greater value and visibility to audit findings and reduce the number of monthly emails that the Service Quality Evaluations team sends out
- Worked with functional team Managers to improve individual colleague and team accuracy by providing training, suggesting process and Standard Operating Procedure updates, and working one on one with colleagues
- Serves as Project Manager for 40 colleagues working on a departmental initiative to promote engagement
- Responsible for organizing meetings, delegating work and ensuring that project milestones are on track and completed
- Successfully proposed and implemented three initiatives.
- Kept high average of performance evaluations.
Student Finance Analyst II
Devry Education Group
09.2012 - 09.2015
- Conducted weekly team trainings on new regulations and processes
- Facilitated weekly calls with upper management and Regulatory Affairs to resolve complex issues
- Mentored and trained colleagues to ensure they met operational goals
- Created calculators and guides within Excel spreadsheets to ensure that manual processing was done quicker and more efficiently.
- Enhanced, innovated and improved existing processes and controls to manage risk.
Student Accounts Processor
Devry Education Group
11.2010 - 09.2012
- Responsible for indexing and sorting all incoming student financial documents
- Examined incoming materials and compared to documentation for accuracy and quality.
- Created and sent out billing statements to students
- Certified private and Direct Plus Loans
- Processed and sent out payment receipts to students
- Evaluated and cleared student finance files to ensure they were compliant.
Education
Bachelor of Science in Technical Management -
Devry University
01.2016
Associates of Applied Science in Health Information Technology - undefined
Devry University
02.2010
Skills
- Business Development
- Data Analytics
- Process Improvement
- Schedule development
- Staff Management
- Staff Development
- Process Monitoring and Improvement
- Training and mentoring
- Goal-Oriented
- Policy Enforcement
- Complex Problem-Solving
- Project Management
- Employee Motivation
- Processes and procedures
Timeline
Supervisor, Quality Assurance
Adtalem Global Education
09.2022 - Current
Senior Service Quality Analyst
Adtalem Global Education
09.2015 - 09.2022
Student Finance Analyst II
Devry Education Group
09.2012 - 09.2015
Student Accounts Processor
Devry Education Group
11.2010 - 09.2012
Bachelor of Science in Technical Management -
Devry University
Associates of Applied Science in Health Information Technology - undefined
Devry University
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