Niki Knowlton

• Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
• Evaluated current operational practices and suggested improvement strategies.
• Enhanced communication between departments through regular meetings, reports, and updates.
• Supported the construction team by handling all administrative tasks.
• Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
• Increased productivity with organized and effective scheduling, task allocation, and resource management.
• Coordinated meetings for department both in office and remotely via Outlook, Microsoft.
• Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
• Streamlined operations by implementing efficient processes and procedures for administrative tasks.
• Represented company to vendors, subcontractors, customers and both city and counties in South Carolina and Georgia.
• Coordinated large-scale events or conferences involving multiple stakeholders both internally and externally for successful outcomes.
• Cultivated and strengthened lasting client and state- cities & county relationships using strong issue resolution and dynamic communication skills.
• Provided answers to customer questions via phone and email, typically within 10 minutes to1 hour.

• Map Land & Homes was bought by Build On Your Land.

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Commerical multifamily dwellings.

• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Monitored budget and utilized operational resources.
• Oversaw day-to-day production activities in accordance with business objectives
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement for 5-20 employees.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
• Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
• Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
• Initialized bids\quotes and material orders.
• Supervised 5-20 field supervisors including all material orders, purchase orders and profit & loss for each job under construction.
• Analyzed customer feedback and identified areas for improvement to drive business success.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered 30-40 employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Increased profit by streamlining operations.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

• Entered data- orders for building materials, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations including deliveries for high volume track builders.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Organized and maintained redundant house plans for track builders.
• Oversaw appointment scheduling and delivery itinerary coordination for several high-volume track builders. Communication with 10-25 field supervisors on a daily basis.
• Building material product knowledge to include windows, doors, roofing products, trim and lumber.

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.