Niki Mansouri
Houston,TX
Summary
Proven Retail Sales Associate with a track record of enhancing customer satisfaction and boosting sales through expert merchandise presentation and effective customer engagement. At Novin Leather, leveraged product knowledge expertise and interpersonal skills to exceed sales targets and build lasting customer relationships. Skilled in inventory management and promotional strategy execution, consistently achieving and surpassing goals with adaptability and a results-driven approach.
Overview
7
7
years of professional experience
Work History
Retail Seller
Shot Photo and Video
10.2021 - Current
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to reach collective sales goals and improve overall store performance.
- Created eye-catching merchandise displays, resulting in increased foot traffic and sales.
- Managed point-of-sale operations efficiently, processing transactions swiftly to reduce wait times for customers.
- Demonstrated adaptability by quickly learning about new products or promotions to effectively relay information to customers.
- Resolved customer complaints professionally, ensuring satisfaction and repeat business.
- Maintained store cleanliness to provide an inviting atmosphere for shoppers, leading to longer visit durations and higher chances of purchases.
- Analyzed sales data for trends and opportunities for improvement, implementing changes as necessary for continued growth.
- Assisted customers in locating products, offering suggestions based on their preferences and needs.
- Trained new employees in company policies, sales techniques, and product information, fostering a positive work environment.
- Handled cash transactions accurately while adhering to security protocols to minimize theft risks.
- Expanded the shopper base by actively participating in local community events as a brand ambassador for the store.
- Increased overall efficiency by regularly reviewing operational processes and making improvements where needed.
- Cultivated strong relationships with suppliers, negotiating advantageous pricing deals for the store''s benefit.
- Conducted regular promotions and special events to attract new customers and boost sales revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Retail Seller
Elegant Wedding Dress
06.2021 - Current
- Managed inventory to ensure a well-stocked store and timely fulfillment of customer orders.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Processed transactions efficiently, ensuring accurate pricing and payment handling.
- Handled high-pressure situations calmly, addressing multiple customer needs simultaneously without sacrificing quality of service.
- Boosted sales through effective upselling and cross-selling techniques.
- Assisted in training new employees on store procedures, policies, and product information.
- Utilized strong communication skills to convey complex product details clearly, aiding customers'' understanding and purchasing decisions.
- Adapted quickly to new product releases or changes in-store policies while maintaining professionalism under changing circumstances.
- Provided personalized recommendations for customers based on their preferences, resulting in higher satisfaction rates.
- Contributed to the achievement of sales targets by consistently meeting or exceeding individual performance goals.
- Implemented strategic merchandising tactics to effectively showcase products for increased visibility and desirability among shoppers.
- Checked incoming orders and organized new stock.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Helped managers with daily checklists and last-minute requirements.
- Completed daily tasks accurately and on-time to support shop needs.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Wrapped, boxed and weighed bakery department products.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to reach collective sales goals and improve overall store performance.
- Created eye-catching merchandise displays, resulting in increased foot traffic and sales.
- Managed point-of-sale operations efficiently, processing transactions swiftly to reduce wait times for customers.
Retail Cashier
Lusifer Shop
01.2022 - 03.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Answered questions about store policies and addressed customer concerns.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
- Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Processed various payment methods accurately while maintaining confidentiality of customer information.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
Retail Sales Associate
Novin Leather
02.2018 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
Education
Bachelor of Arts - Fashion Design
Azad, University
Iran, Tehran05.2020
Skills
- Merchandise presentation
- Customer Relationship Building
- Cash Handling Accuracy
- Product Knowledge Expertise
- Store maintenance
- Brand representation
- Cross-selling proficiency
- Promotional strategy execution
- Customer Engagement
- Online platforms
- Social Media Marketing
- Inventory Management
- Brand Awareness
- Shipping
- Marketing Strategies
- Upselling strategies
- Sales Techniques
- Professional Networking
- Competitor Analysis
- Friendly and Helpful
- Customer Service
- Problem-Solving
- Honest and Dependable
- Time Management
- Attention to Detail
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Adaptable and Flexible
- Excellent Communication
- Team Cooperation
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Positive Customer Engagement
- Decision-Making
- Cash Handling
- Goal-Driven
- Relationship Building
- Excellent Written and Verbal Communication
- Flexible Hours
- Organization
- Team building
- Cash Register Operation
- Store Opening and Closing
- Self Motivation
- Building Customer Loyalty
- Product Knowledge
- Interpersonal Skills
- Analytical Thinking
- Interpersonal Communication
- Basic Mathematics
- Payment Processing
- Sales expertise
- Retail Merchandising
Timeline
Retail Cashier
Lusifer Shop
01.2022 - 03.2023
Retail Seller
Shot Photo and Video
10.2021 - Current
Retail Seller
Elegant Wedding Dress
06.2021 - Current
Retail Sales Associate
Novin Leather
02.2018 - 01.2021
Bachelor of Arts - Fashion Design
Azad, University
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