Niki Patel
College Station,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures, and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature, and an adaptable approach.
Versatile professional serves as the first point of contact for patients by verifying insurance, handling paperwork, and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ER Patient Care Technician
St. Joseph's Health System
06.2020 - Current
- Provides direct patient care as delegated by RN staff
- Monitors and records vital signs
- Assists in providing personal hygiene and physical care needs
- Performs blood glucose testing using blood glucose meter
- Performs as patient care companion when needed
- Assists in admission, transfer, and discharge process
- Acts as receptionist for unit
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Front Desk Clerk
The Surrey Inn
01.2017 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
CNA - Certified Nursing Assistant
Copperas Hollow Nursing and Rehabilitation
08.2019 - 06.2020
- Helped residents with activities of daily life (ADL): bathing, grooming, dressing, feeding, walking, and exercising
- Help with ADL's
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
High School Diploma -
Caldwell High School
Caldwell, TX05.2019
Associate of Applied Science - Nursing
Blinn College
Brenham, TXSkills
- Patient Care
- Vital Signs
- Medical Terminology
- Medical Office Experience
- Nursing Staff Support
- Non-Medical Supply Storage
- Assisting with Daily Living
- Medication Side Effect Knowledge
- Patient Information Collection
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- CNA - Certified Nursing Assistant
- First Aid/CPR Certified
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
ER Patient Care Technician
St. Joseph's Health System
06.2020 - Current
CNA - Certified Nursing Assistant
Copperas Hollow Nursing and Rehabilitation
08.2019 - 06.2020
Front Desk Clerk
The Surrey Inn
01.2017 - Current
High School Diploma -
Caldwell High School
Associate of Applied Science - Nursing
Blinn College
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