Niki Tharp
Summary
Dedicated, hardworking restaurant management professional with over 20 years in the restaurant industry and a strong desire to learn new things and advance in my career.
Experience in extensive daily planning and operations. Skilled in staff training and development. Well-versed in food and beverage operations as well as guest services. Successful at building relationships with customers to increase loyalty and repeat business.
Communicative and provides flawless elevated service, providing unforgettable guest experiences. Detailed organizer of service operations with versatility in stressful circumstances.
Dependable and consistently provides efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Food and Beverage Ops Manager
The Fountain And Picabu
08.2023 - Current
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Motivated staff to perform at peak efficiency and quality.
- Implemented inventory control measures to minimize waste while maintaining adequate stock levels for uninterrupted operations.
- Increased customer satisfaction by implementing service improvements based on feedback analysis.
- Implemented new service standards and staff training programs.
Server
Amare
01.2022 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Trained staff with detailed proficiency
- Took initiative to rework and organize procedures to help front of house work more effectively
- Was awarded Star of Excellence for teamwork and dependability
- Served food and beverages promptly with focused attention to customer needs.
- Displayed enthusiasm and promoted excellent service to customers
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Todd English's Bluezoo
06.2021 - 01.2023
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Resolved customer complaints promptly and professionally
- Maintained order efficiency and accuracy through clear communication with kitchen staff
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server, Bartender
Island Grove Wine Company At Formosa Gardens
02.2021 - 11.2021
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Applied excellent organizational and multitasking abilities to handle customer, team and business needs while avoiding errors.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests
Office Director
Tredway Spine Institute
01.2014 - 01.2021
- Aided in development and betterment of patient management and workflow processes.
- Delivered excellent patient experiences and direct care.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Monitored and assessed service and satisfaction trends, evaluated and addressed issues and made improvements accordingly.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed schedules and performance of several employees
Bartender
Adriatic Grill And Wine Bar
05.2009 - 01.2016
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Prepared classic, modern and unique cocktails for each customer.
Server
The Rock Wood Fired Pizza
09.2002 - 05.2009
- Started as a steward and was promoted to prep cook, line cook, hostess, and finally lead server
- Helped customers place orders and explained menu items
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
Skills
- Wine Service
- Point of Sale Knowledge
- Hospitality Service Expertise
- Guest Relations Management
- Responsible Alcohol Service
- Liquor, Beer and Wine Knowledge
- Knowledge of Craft and Microbrews
- High-Volume Dining
- Food Sales and Promotion
- Health Codes Compliance
- Food and beverage pairings
- Verbal and written communication
- Schedule optimization
- Coaching and mentoring
- Improvement initiatives
- Staff Management
- Self-Motivated
- Leadership
- Organization and Time Management
- Conflict Resolution
- Microsoft Suite proficiency
- Training and Development
- Team Leadership
- Forecasting
- Schedule Coordination
- Supervisory skills
- Promotions planning
Certification
- Marriott International Star of Excellence Recipient
- Servsafe Certification
- FSP Manager Certification
Timeline
Assistant Food and Beverage Ops Manager
The Fountain And Picabu
08.2023 - Current
Server
Amare
01.2022 - Current
Server
Todd English's Bluezoo
06.2021 - 01.2023
Server, Bartender
Island Grove Wine Company At Formosa Gardens
02.2021 - 11.2021
Office Director
Tredway Spine Institute
01.2014 - 01.2021
Bartender
Adriatic Grill And Wine Bar
05.2009 - 01.2016
Server
The Rock Wood Fired Pizza
09.2002 - 05.2009
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