Niki Vahdati Panah

Receptionist:

- Greet and welcome patients, ensuring a positive and professional first impression.

- Manage appointment scheduling, patient check-ins, and check-outs to maintain an efficient workflow.

- Respond to patient inquiries via phone and email, providing accurate information and assistance.

- Maintain and update patient records, ensuring confidentiality and compliance with HIPAA regulations.

- Process insurance claims and handle billing inquiries, facilitating smooth financial transactions.

Dental Assistant:

- Assist the doctor during procedures by setting up instruments, sterilizing equipment, and preparing patients.

- Perform dental radiography, taking X-rays as required.

- Ensure a clean and organized clinical environment to maintain high patient safety and comfort standards.

- Manage patient preparation and comfort before, during, and after procedures.

Marketing Coordinator:

- Develop and implement marketing strategies to attract new patients and retain existing ones.

- Create and manage content for the dental office’s website, social media platforms, and email campaigns.

- Organize community outreach programs and events to promote dental health awareness.

- Analyze marketing campaign performance and adjust strategies to optimize results.

Shift Supervisor:

Front Store Duties as a manager,

- Opened and closed the store, managing all aspects of daily operations.

- Supervise and train front store staff, ensuring company policy adherence and excellent customer service.

- Managed inventory levels, ordered supplies, and maintained stock to meet customer demand.

- Handled customer inquiries and resolved issues promptly to ensure customer satisfaction.

-Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

-Responded to and resolved customer questions and concerns

Pharmacy Tech (RX):

- Supported pharmacy operations by assisting pharmacists in medication preparation, dispensing, and customer consultation.

- Processed medication orders and ensured accuracy in filling prescriptions, maintaining high standards of safety and efficiency.

- Verified insurance coverage and processed claims, addressing patient concerns related to medication insurance and payments.

- Ensured compliance with pharmacy regulations and standards, including HIPAA guidelines and medication safety protocols.

- Proven ability to handle stressful situations calmly and prioritize tasks effectively to meet operational demands.

• Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
• Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
• Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
• Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
• Collected room deposits, fees, and payments.
• Answered phons, closely following strict guidelines for customer service and satisfaction.