Niki Worrall
Palmyra,IN
Summary
Dedicated professional with a strong work ethic and commitment to excellence. Skilled in managing multiple projects and high-stress situations with exceptional interpersonal abilities. Seeking a challenging role for professional growth. Experienced in office management, customer service, healthcare, sales, and public relations. Proficient in Microsoft Office, Excel, Power Point, QuickBooks, and medical software programs. Over 20 years of experience in AR/AP, patient education, resource management, billing, authorizations, referrals, relationship building, and human resources. A proactive problem-solver with a results-driven approach and a track record of navigating challenges effectively. Known for adaptability, creativity, and a focus on achieving organizational objectives.
Overview
22
22
years of professional experience
Work History
General Manager
Walls Lawn Care & Equipment Sales
11.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Shift Lead
Huber's Orchard and Winery
04.2019 - 04.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Office Manager
Corydon Chiropractic
07.2012 - 03.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Stay at Home Mom
07.2009 - 07.2012
Office Manager
Clark County Primary Care
09.2006 - 06.2009
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Addressed and remedied all patient or team member issues.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Negotiated with suppliers to secure cost-effective purchasing agreements for office supplies and medical equipment.
- Negotiated and executed contracts on behalf of department.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
Insurance Agent
Self Employed contract with AFLAC
05.2003 - 08.2006
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Education
Galen College of Nursing
Louisville, KYSocial Science
Ashford University
Clinton, Iowaundefined
Indiana Insurance School
Indianapolis, IndianaNo Degree - Practical nursing
National College of Technology
Louisville, KentuckyDiploma - general studies
North Harrison High School
Ramsey, IndianaSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Staff management
- Relationship building
- Verbal and written communication
- Administrative skills
- Customer retention
- Exceptional interpersonal communication
- Marketing
Military
- United States Army Reserves
- 5010th U.S. Army Hospital
- Louisville, Kentucky
- Administrative Specialist/ Field Medic
Timeline
General Manager
Walls Lawn Care & Equipment Sales
11.2020 - Current
Shift Lead
Huber's Orchard and Winery
04.2019 - 04.2020
Office Manager
Corydon Chiropractic
07.2012 - 03.2019
Stay at Home Mom
07.2009 - 07.2012
Office Manager
Clark County Primary Care
09.2006 - 06.2009
Insurance Agent
Self Employed contract with AFLAC
05.2003 - 08.2006
Social Science
Ashford University
undefined
Indiana Insurance School
Diploma - general studies
North Harrison High School
Galen College of Nursing
No Degree - Practical nursing
National College of Technology
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