Summary
Overview
Work History
Education
Skills
Timeline
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Nikia Carter

Jefferson,GA

Summary

Driven professional with a proven track record at Amazon.com Fulfillment Center, excelling in roles requiring problem-solving skills and time management. Demonstrated expertise in purchase order verification and customer needs assessment, achieving top performer status through exceptional policy adherence and promotional support. Consistently looks for ways to improve personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping customers satisfied with fast, accurate service.

Overview

7
7
years of professional experience

Work History

Warehouse Associate

Amazon.com Fulfillment Center
01.2022 - Current
  • Current AFM (Amnesty Floor Monitor) Team: Selected to participate on a team solely focused on Amazon Robotics and AR operations. Critical area of this role requires FAST (Floor Access Safety Training) certification in order to operate on the robotics floor utilizing FAST procedures and wearing issued SRBRs vest. This involves supervising and managing associates in critical functions during shift and actively monitoring AR operations by assigning and redirecting associates to priority areas, constantly walking the areas and engaging assistance as needed, as well as, monitoring the operation of the AR floor.
  • Independently problem solve issues related to the Amazon Robotics floor.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Prepared orders for shipment by picking, packing, and labeling merchandise while consistently maintaining status as a top performer.
  • Worked safely around moving machinery.

Appliance Sales Specialist

Sears
10.2017 - 01.2020
  • Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
  • Relayed information regarding current store promotions, sales and special events to customers.
  • Offered insight into features for brand new luxury appliances and the same tried and true reliable models to help customers make educated buying decisions.
  • Maintained product knowledge to assist and educate customers on options available.
  • Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
  • Explained benefits and features of warranty programs, resulting in consistent add-on sales

Education

High School Diploma -

Aiea High School
‘Aiea, HI
05.2017

Skills

  • Purchase order verification
  • Policy and Procedure Adherence
  • Customer Needs Assessment
  • Promotional support
  • Product Sales
  • Upselling
  • Payment Processing
  • Problem-solving skills
  • Time Management

Timeline

Warehouse Associate

Amazon.com Fulfillment Center
01.2022 - Current

Appliance Sales Specialist

Sears
10.2017 - 01.2020

High School Diploma -

Aiea High School
Nikia Carter