Nikia Carter
Biloxi,MS
Summary
Dynamic administrative professional with a proven track record at Memorial Health System, excelling in records administration and strategic presentation development. Adept at protecting sensitive information while fostering strong communication skills. Successfully streamlined processes, enhancing operational efficiency and compliance across multiple departments, ensuring optimal performance and support for over 3,000 personnel.
Overview
17
17
years of professional experience
Work History
Administrative Associate
Memorial Health System
10.2020 - Current
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updated spreadsheets and databases to track, analyze, and report on health assessments for three clinics.
- Edited documents to improve accuracy of language, flow, and readability.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed 40 incoming calls, emails, and faxes per day from patients.
Superintendent, Executive Support Services
United State Air Force
10.2016 - 06.2020
- 81st Training Wing Emergency Operations Center Lead for Mass Lodging and Meals. Administrative Lead for 737th Training Group, Detachment 5.
- Facilitated assistance for dorm manager to secure government funded lodging and meals for trainees attending basic military training at Keesler AFB.
- Streamlined action plan to secure government funded lodging, meals, and all administrative functions for over 3,000 trainees attending Basic Military Training (BMT) at Keesler AFB.
- Developed checklists identifying procedures for cleaning, care, and feeding quarantined personnel in accordance with CDC guidelines.
- Led Air Force's largest Technical Training Wing administration team. Coordinates leadership taskers supporting 12K members daily, while overseeing a staff of 3 enlisted members.
- Administration Functional Area Manager. Directly responsible for staffing 4 sections. Developed the Upgrade Training Program, supporting over 295 members.
- Served as command staff Records Custodian, validating 4 Air Force Records Information Management System (AFRIMS) accounts, provided training for 1 Chief of Office of Record (COR) and 4 Records Custodians.
- Pioneered first-ever 3A1 shadow program, by facilitating daily operations and cross-tell for 135 administrators across to MAJCOMS, forging the path the career field.
NCOIC, Physical Security
United States Air Force
10.2011 - 10.2012
- Manages physical Sensitive Compartmented Information (SCI) for Special Security Office (SSO). Provides technical training and guidance on secure facility construction/modifications to engineers and project managers.
- Develops/reviews Sensitive Compartmented Information Facility (SCIF) accreditation checklists ensuring accuracy and compliance prior to submission to Higher Headquarter (HHQ) Schedules, conducts, and documents staff assistance visits.
- Interprets & implements national security directives Facilitated Defense Intelligence Agency (DIA) SCIF Semi-Annual Alarm Inspection, motion sensors and network tested.
- Performed program management on 2 DIA SCIF inspections, validating 146 checklist items and ensuring compliance.
- Reorganized Personnel Security Master Training Plan, adding 184 task items and captured 100% position.
- Training Lead SharePoint Training with sister Special Security Representatives, exceeded Pacific Air Forces (PACAF) A2S (Intelligence Security) directive. Created and deployed Physical Security SharePoint site, one stop for SCI and SCIF information ad linking 29 AK-wide units.
NCOIC, Personnel Security
United States Air Force
11.2010 - 10.2011
- Administers Communications Quality Assurance program, by conducting managerial, personnel, and equipment evaluations on 22 sections with 218 personnel assigned.
- Manages unit Self Inspection program, by maximizing efficiency and operations of 30 programs, and 13 critical Command, Control, Communications, Computers, and Intelligence (C4I) systems worth $125M.
- Ensures optimum airfield, radio, satellite, network system security for across four units and 59 tenant units.
- Utilizing principles, concepts, and methodology in Records and Information Management restored records management program, rectifying 26 delinquent accounts in 8 sections, postured unit for inspection success.
- Conducted 5 Staff Assistance Visits (SAVs) and identified 9 deficiencies and restored compliance. Eliminated critical vulnerabilities while managing two IT Asset accounts valued at $358K. Solidified maintenance support for 22 airframes.
Unit Security Manager
United States Air Force
11.2008 - 10.2009
- Advises leadership on Security Information Files (SIF), monitors clearances and conducts training, on security practices and procedures for 213 personnel.
- Monitors Joint Personnel Adjudication System (JPAS) rosters to identify those who require additional investigative actions.
- Revamped unit Security program, by correcting 22 review findings and 9 repeats findings.
- Revised unit’s security operating instruction and training plan, highlighting nine new areas of focus.
- Provided oversight on five open storage and controlled areas, and executed seven industrial and physical security checklists, passing Defense Information Systems Agency (DISA) inspection.
- Attended Quality Assurance and Security courses, consisting of 88 training hours.
- Initiated 11 re-investigations/2 SIF's/1 adverse action package, ensuring leadership kept current on all personnel security issues.
Education
Associate of Science - Information Management
Air University
Montgomery, AL04-2009
Skills
- Records administration
- Strategic presentation development
- Clear oral communication skills
- Calendar management skills
- Sensitive information protection
- Data retention management
Previous Certifications
DIA SCIF Management and Certification Course: 08/12
Personnel Security Management Course: 05/11
Risk Management for DoD Security Programs: 05/11
Introduction to Physical Security: 05/11
NISP Self-Inspection Course: 01/11
Introduction to Personnel Security: 12/10
Introduction to DoD Personnel Security Adjudication Course: 12/10
Timeline
Administrative Associate
Memorial Health System
10.2020 - Current
Superintendent, Executive Support Services
United State Air Force
10.2016 - 06.2020
NCOIC, Physical Security
United States Air Force
10.2011 - 10.2012
NCOIC, Personnel Security
United States Air Force
11.2010 - 10.2011
Unit Security Manager
United States Air Force
11.2008 - 10.2009
Associate of Science - Information Management
Air University
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