Summary
Overview
Work History
Education
Skills
Timeline
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NIKIA CROAKER

Abercrombie,ND

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.

Overview

11
11
years of professional experience

Work History

Claims Adjuster

Progressive Insurance
FARGO, ND
07.2023 - Current
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Collaborated with fellow team members to manage large volume of claims.
  • Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
  • Prepared and reviewed insurance-claim forms and related documents for completeness.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Examined automobile policies with third-party liability, accident benefits and collision benefits.
  • Verified details with policyholders and requested additional information.
  • Analyzed trends in rejected or delayed claims to identify root causes and recommend solutions.
  • Organized information by using spreadsheets, databases or word processing applications.
  • Processed, recorded, and tracked all claims according to established procedures.
  • Verified accuracy of data entry into the system ensuring timely payments.

ASST. OFFICE MANAGER

MD DEPARTMENT OF ASSESSMENTS & TAXATION
ANNAPOLIS , MD
12.2012 - 06.2023
  • Supported HR functions such as onboarding new employees, conducting interviews, administering benefits.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Responded promptly to customer inquiries via phone or email.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Trained team members in administrative procedures and AAVS tasks to keep team efficient and consistent.
  • Monitored inventory levels of office supplies; placed orders when necessary.
  • Tracked employee attendance records and vacation requests.
  • Resolved customer complaints or answered customers' questions.
  • Performed additional tasks assigned by senior management staff.

Education

Bachelor of Science - Human Resources Management

UNIVERSITY OF MARYLAND GLOBAL CAMPUS
ALDEPHI MD

Skills

  • Property Adjusting
  • Risk Assessment
  • Claims Processing
  • Policy Investigations
  • Highly Motivated
  • Claims File Management Processes
  • Interviewing Techniques

Timeline

Claims Adjuster

Progressive Insurance
07.2023 - Current

ASST. OFFICE MANAGER

MD DEPARTMENT OF ASSESSMENTS & TAXATION
12.2012 - 06.2023

Bachelor of Science - Human Resources Management

UNIVERSITY OF MARYLAND GLOBAL CAMPUS

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