Nikia Davis
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and multitasking with time management skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving positive and memorable experiences.
Overview
9
9
years of professional experience
Work History
ACR 3
Nyu Langone
Las Vegas, NV
04.2024 - Current
- Answered telephone calls promptly and directed them to the appropriate department.
- Assisted with registration of new patients by collecting necessary paperwork and verifying demographic information.
- Scheduled appointments, request ordered and referrals to accurate medical practices.
- Answered high volume of incoming calls to assist patients.
- Locate specialty providers that treat specific conditions.
- Schedule according to provider scripts.
Health Insurance Representative
ANTHEM Health Services
Las Vegas, NV
08.2021 - 04.2022
- Assisted customers with inquiries about health insurance policies and coverage options.
- Advised customers on the features, advantages and benefits of different types of health plans.
- Resolved customer complaints or escalated them as necessary in a timely manner.
- Answered phone calls promptly and responded to emails within 48 hours.
- Explained coverage to policyholders, answering questions or concerns.
Member Service Representative
Mindlance
Las Vegas, Nevada
05.2021 - 08.2021
- Outreach qualified patients for Covid-19 vaccinations
- Registration demographics
- Provided pharmacy address and phone number
- Scheduled appointments for vaccination
- Greeted customers in a friendly and professional manner.
Sales Associate
Everisepc
Las Vegas, NV
08.2020 - 05.2021
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide products and services information.
Guest Service Representative
Las Vegas Monorail
Las Veg, NV
06.2015 - 03.2021
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Processed payments for ticket transportation
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
Skills
- Technical report writing
- Stress Tolerance
- Beginner troubleshooting
- Analytical Thinking
- Goal Setting
- Active Listening
- Data Entry
- Self Motivation
- Equipment monitoring
- Performance Analysis
Timeline
ACR 3
Nyu Langone
04.2024 - Current
Health Insurance Representative
ANTHEM Health Services
08.2021 - 04.2022
Member Service Representative
Mindlance
05.2021 - 08.2021
Sales Associate
Everisepc
08.2020 - 05.2021
Guest Service Representative
Las Vegas Monorail
06.2015 - 03.2021
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