Nikia Hall
Springfield,IL
Summary
With extensive customer service experience across various industries, I have developed exceptional communication and problem-solving skills that I am eager to apply to the industry. My background has equipped me with the ability to engage effectively with customers, efficiently resolve issues, and provide exceptional service orally or written. Additionally, my strong interpersonal skills and adaptability make me a valuable asset to any team.
Overview
9
9
years of professional experience
Work History
Internal Auditor 1 (Internal Auditor – CMS)
State of Illinois
09.2022 - 03.2023
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Identified and reported audit issues.
- Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
- Produced audit reports.
- Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Enhanced internal control systems by conducting thorough risk assessments and implementing effective audit recommendations.
- Documented recommendations to improve internal controls.
Internal Auditor Trainee
State of Illinois
09.2021 - 09.2022
- Under supervision, conducted thorough financial audits, ensuring accurate reporting and regulatory compliance.
- Built solid relationships with stakeholders at all levels of the organization through clear communication and professional collaboration.
- Showcased attention to detail when reviewing accounting records for accuracy, completeness, and adherence to established guidelines.
- Utilized advanced software programs to analyze large datasets efficiently, uncovering critical insights that informed audit findings.
Revenue Tax Specialist 1 (Business Processing Division)
State of Illinois
01.2020 - 09.2021
- Processed Income tax returns for various business entities.
- Determined tax liability and requested taxes from business firms according to prescribed laws and regulations.
- Conducts extensive research of specific tax accounts, agency records, federal and state tax laws, rules and regulations.
- Analyzed highly technical issues to ensure prompt and accurate actions.
- Adhered to time sensitive department requirements.
Revenue Tax Specialist Trainee
State of Illinois
01.2019 - 01.2020
- Increased revenue collection by efficiently auditing tax returns and identifying discrepancies.
- Upheld high standards of professional ethics in all interactions with taxpayers, colleagues, and other stakeholders within the industry.
- Presented findings from audit investigations to senior management, effectively communicating key insights for informed decision-making processes.
- Conducted thorough research on federal, state, and local tax laws to ensure accurate interpretations in all cases handled.
- Overcame challenges presented by unique or unusual tax situations through diligent research and problem-solving skills.
Correspondent Advocate
HealthCare Service Corporation, HCSC, BlueCard Central
12.2017 - 12.2018
Mail Carrier and Career Carrier Assistant
United States Postal Office
04.2014 - 09.2017
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
Education
Accounting
Lincolnland Community College
Springfield, ILMaster Degree in Accounting and Finance -
Keller University
Chicago, ILBachelors of Science in Technical Management -
Devry University
Chicago, IL06.2010
Skills
- Policy compliance
- Oral and written communications
- Fraud investigations
- Audit Planning
- Internal Controls
- Accounting Principles
- Proficient with Technology
- Report creation
- Attention to Detail
- Risk mitigation strategies
Timeline
Internal Auditor 1 (Internal Auditor – CMS)
State of Illinois
09.2022 - 03.2023
Internal Auditor Trainee
State of Illinois
09.2021 - 09.2022
Revenue Tax Specialist 1 (Business Processing Division)
State of Illinois
01.2020 - 09.2021
Revenue Tax Specialist Trainee
State of Illinois
01.2019 - 01.2020
Correspondent Advocate
HealthCare Service Corporation, HCSC, BlueCard Central
12.2017 - 12.2018
Mail Carrier and Career Carrier Assistant
United States Postal Office
04.2014 - 09.2017
Accounting
Lincolnland Community College
Master Degree in Accounting and Finance -
Keller University
Bachelors of Science in Technical Management -
Devry University