Nikia Hernandez
Katy,TX
Summary
Hardworking employee enthusiastic about learning new field advancement inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Driver
Reel Deal Logistics
Spring, TX
06.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
New Accounts Specialist/ Customer Service
Pearland State Bank
Pearland, TX
03.2020 - 03.2021
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Helped clients make informed decisions about financial future.
- Educated clients on financial topics and best practices.
- Presented financial plans and investment recommendations to clients.
Service Champion/Loan Resolution Counselor/ Member
Champion TDECU
06.2018 - 03.2020
- Responds to member’s transactional and lending needs in timely efficient and accurate manner
- Educates and counsels members regarding TDECU products,services,disputes,research, benefits, and programs
- Proficient in use of Microsoft Office suite as well as industry-specific software
- Previously received incoming calls in call center environment regarding loan delinquency, assisting members with effective solutions including surrenders, payment plans or extensions
- Customer Service is always first priority.
COURIER
FEDEX
06.2015 - 05.2016
- Courier maintain commitment of delivering and picking up packages along with providing exceptional Customer Service
- Assist customers face- to- face and over the telephone concerning packages and other FedEx services
- All of the rules assigned by FedEx involving vehicle, delivery and pickup method, and other FedEx services upheld by courier at all times.
VAULT CLERK
BRINKS
05.2009 - 09.2014
- Verification of ATM return bags, prepare paperwork, balancing vault, reporting residual to each individual customers daily
- Bank load-out money bags for next day work
- And input incoming bags by account and run down currency into money counter
- Great Customer Service to provide the right service for customer needs.
Teller Supervisor/Customer Service
First Bank
10.2007 - 05.2009
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Researched and corrected customer concerns to promote company loyalty
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
Education
BS - Psychology
UNIVERSITY OF PHOENIX
2018
Skills
- Microsoft word
- Office Management
- Courier
- Bookkeeping
- Management
- Accounts Receivable
- EXCELLENT CUSTOMER SERVICE SKILLS
- HEAVY DATA ENTRY
- MICROSOFT WORD
- PUBLIC RELATION
- EXCELLENT TELEPHONE SKILL
- CASH HANDLING
- ASSIST CUSTOMER FACE-TO-FACE
- NOTARY PUBLIC-CURRENT
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
Timeline
Driver
Reel Deal Logistics
06.2022 - Current
New Accounts Specialist/ Customer Service
Pearland State Bank
03.2020 - 03.2021
Service Champion/Loan Resolution Counselor/ Member
Champion TDECU
06.2018 - 03.2020
COURIER
FEDEX
06.2015 - 05.2016
VAULT CLERK
BRINKS
05.2009 - 09.2014
Teller Supervisor/Customer Service
First Bank
10.2007 - 05.2009
BS - Psychology
UNIVERSITY OF PHOENIX
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