Nikia Isaac
Bedford,Texas
Summary
Highly skilled higher education advisor, coordinator, and instructor dedicated to the success of all students, particularly those with diverse backgrounds within a university system.
Overview
24
24
years of professional experience
Work History
Adjunct Professor – Psychology (virtual)
City University of New York, School of Professional Studies
01.2021 - Current
- Performs teaching, research, and guidance duties in Psychology.
- Shares responsibility for committee and department assignments including administrative, supervisory, and other functions.
- Courses Taught: Online Asynchronous
- Introduction to Psychology (PSY 101)
- Social Psychology (PSY 240)
Assistant Director/Academic Program Specialist - Psychology
City University of New York, School of Professional Studies
05.2019 - Current
- Serve as a resource expert regarding school and program policies and procedures, changing institutional information, admission requirements, new programs, course changes, deadlines, college-wide initiatives, transfer requirements, and state and federal mandates.
- Manage communication from the program to students and faculty.
- Serve as a resource for staff and faculty on all matters related to the online Psychology program.
- Manages updates of program web and print materials.
- Serve as informed admissions contact for prospective students and assist with the admissions process, including communication with applicants and onboarding of newly admitted students.
- Advise graduate students about registration matters, progress toward degree completion, academic standing, and other matters, as needed.
- Assist with coordination of events targeted to the BA and MA students.
- Supports program development, student service delivery, outcome evaluation and instructor/student recruitment, enrollment, retention, and other projects as assigned.
- Create supporting documentation for new initiatives as needed.
- Facilitate the orientation processes for undergraduate and graduate students.
- Oversee record-keeping for the program related to tracking student progress toward degree, updating faculty files, and maintaining program document repositories.
- Participate in end-of-semester academic review and perform needed follow-up with students/ student records.
- Develop and maintain relationships with various College offices to improve student and faculty services.
- Assist with administrative matters and program operations.
- Perform other duties as assigned.
University Admissions Advisor
City University of New York, Welcome Center/Admissions Services
03.2014 - 05.2019
- Advised and managed prospective applicants on requirements and standards.
- Provided support through telephone, in-person, e-mail or letter while maintaining sensitivity to their unique needs and academic integrity during the application process.
- Maintained knowledge of all CUNY campus degree programs and requirements to provide support to prospective students; coordinated new student communications.
- Participated in implementing CUNY’s recruitment plans and programs to attract and enroll highly qualified and diverse student body.
- Coordinated student recruiting events including informational sessions, group sessions, focus groups, and community high school outreach.
- Trained new CUNY team members for counseling techniques and appropriate phone etiquette; providing feedback when needed to improve communication skills.
- Recruited for students from non-traditional backgrounds including GED, foreign nationals, formerly incarcerated, continuing education, transfers.
- Assisted with any office needs, coordinated individual meetings with prospective students, maintained all enrollment systems with student information and notes.
Admissions Counselor
City University of New York, Welcome Center/Admissions Services
05.2009 - 03.2014
- Managed applications for prospective students from 20 colleges in the CUNY system to ensure they were complete and met all admissions guidelines.
- Responded to admissions inquiries via telephone, email, live person communication software and in person.
- Provided counseling to prospective students on highly selective programs within the CUNY system.
- Presented to CUNY staff on innovative counseling techniques and how to ensure students are properly informed prior to starting or applying at CUNY.
Information Systems Aid/College Assistant
City University of New York, Welcome Center/Admissions Services
03.2003 - 05.2009
- Helped Information Systems team maintain all recruiting systems and provide updates when necessary.
- Inputted recruitment data for prospective students that came into the Welcome Center.
- Assisted prospective students entering the Welcome Center to ensure they were matched with a counselor that would be able to assist with their higher educational needs/questions.
- Worked closely with other office staff to ensure office is running smoothly, ordered office supplies, set-up presentation rooms, scheduled counseling sessions.
Computer Laboratory Assistant
Project Reach Youth, Inc.
12.2000 - 04.2003
- Designed and conducted various computer courses for ages ranging 12 years old to senior adults.
- Created course outlines, provided handouts and learning materials for classes.
- Maintained class calendar, scheduled appointments, meetings, or travel for students and instructors.
Education
Advanced Certificate - Management
CUNY, School of Professional Studies
New York06.2024
Master of Arts: Industrial & Organizational Psychology -
CUNY, School of Professional Studies
New York, NY01.2019
Bachelor of Arts: Psychology -
CUNY, Queens College
Queens, NY06.2011
Associate of Arts: Mass Communications | Cum Laude -
CUNY, Medgar Evers College
Brooklyn, NY06.2005
Skills
- Customer service
- Student-focused
- Academic advising
- Recruitment/application review
- Diversity training and coaching
- Academic integrity and compliance
- Highly organized
- Public speaking
- Event Management
- Microsoft Office Suite
- AS400, CRMS interface
- Connect (Hobsons), CUNYfirst/PeopleSoft
Timeline
Adjunct Professor – Psychology (virtual)
City University of New York, School of Professional Studies
01.2021 - Current
Assistant Director/Academic Program Specialist - Psychology
City University of New York, School of Professional Studies
05.2019 - Current
University Admissions Advisor
City University of New York, Welcome Center/Admissions Services
03.2014 - 05.2019
Admissions Counselor
City University of New York, Welcome Center/Admissions Services
05.2009 - 03.2014
Information Systems Aid/College Assistant
City University of New York, Welcome Center/Admissions Services
03.2003 - 05.2009
Computer Laboratory Assistant
Project Reach Youth, Inc.
12.2000 - 04.2003
Advanced Certificate - Management
CUNY, School of Professional Studies
Master of Arts: Industrial & Organizational Psychology -
CUNY, School of Professional Studies
Bachelor of Arts: Psychology -
CUNY, Queens College
Associate of Arts: Mass Communications | Cum Laude -
CUNY, Medgar Evers College
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