Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nikia Lamb

Portsmouth,VA

Summary

Experienced and detail-oriented Administrative Specialist with a strong background in office coordination, customer service, executive support, and vendor management across retail, warehouse, and higher education. Proven ability to manage multiple administrative functions in both corporate and academic environments with discretion, accuracy, and efficiency. Adept at multitasking, resolving conflicts, and fostering collaborative team environments. Recognized for professionalism, strong organizational skills, and a collaborative approach to team success.

Overview

8
8
years of professional experience

Work History

Retail Customer Service Associate

Macy's
Chesapeake, Virginia
09.2024 - Current
  • Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether its in-store or through virtual selling.
  • Assist the customer and influence the sale by making the best product recommendations.
  • Engage and interact with customers during their in-store or online journey.
  • Effectively develop and maintain relationships with peers and store leadership to problem solve and create the best possible outcome for the customer.

Office Coordinator

Capstone On-Campus Management at Norfolk State University
06.2024 - 01.2025
  • Company Overview: Student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university
  • Responsible for Accounts Payables (invoices) & engaging vendors.
  • Maintaining and ordering office supplies, as needed.
  • Receive, sort and route all incoming and outgoing mail.
  • Assist with filling out work orders and room reservations.
  • Scan & file documents for the university's faculty and students.
  • Student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university

Customer Solutions Associate

Portfolio Recovery Associates
Norfolk, VA
01.2024 - 06.2024
  • Interpersonal Skills, Active Listening, and Managing Conflict.
  • Build trust and rapport with the debtor.
  • Delinquent Account Management.
  • Outbound and inbound calling.
  • Manage multiple delinquent accounts for debt collection efforts.
  • Plan a course of action to recover outstanding payments.
  • Negotiate payoff deadlines or payment plans.
  • Handle questions, complaints, and fraudulent incidents about disputed accounts.
  • Fair Debt Collection Practices Act.

Office Assistant

Food Lion
Elizabeth City, NC
09.2022 - 12.2023
  • Utilized Western Union, lottery, & Coinstar machines for customers while following Delhaize policies and procedures to process the transactions.
  • Participated in team meetings, providing input and suggestions on organizational practices.

Office Assistant

Food Lion
Belmont, NC
01.2021 - 09.2021
  • Utilized Western Union, lottery, & Coinstar machines for customers while following Delhaize policies and procedures to process the transactions.
  • Supervised the front-end of the store & reported directly to the Customer Service Manager.
  • Leveraged POS system to perform purchase transactions (cash, check, credit cards) for team members and customers.
  • Built and maintained positive working relationships with co-workers.
  • Supported staff, performing data entry and administrative duties.
  • Ran an Accounting Recap Report (ARR) to compare the balances of Lottery and Western Union. The report identifies the number of transactions we completed.

Director of First Impressions - DMV

Hall Honda
Elizabeth City, NC
04.2017 - 06.2019
  • Data entry & scan/file documents such as service tickets, warranties and coupons for the Human Resource & Accounting Departments.
  • Conducted monthly expense reports, tag audits & managed office inventory.
  • Provided information about the establishment, such as location of departments and offices, employees within organization and services provided.
  • Evaluated information on applications to verify completeness and accuracy and to determine whether applicants were qualified to obtain desired licenses. (DMV)
  • Exhibited proper phone etiquette when taking/making calls regarding service requests and transfers to appropriate service areas.
  • Scan and file documents for The Department of Motor Vehicles.
  • Sort, file and box documents from the office to the attic.
  • Fax documents to the corporate office after a deal is completed.

Education

Bachelor of Science - Business Administration

ELIZABETH CITY STATE UNIVERSITY
Elizabeth City, NC

High School Diploma -

NORTHEASTERN HIGH SCHOOL
Elizabeth City, NC

Skills

  • Administrative support and office management
  • Customer service and student engagement
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Higher education environment
  • Leadership
  • Interpersonal skills
  • Vendor and mailroom coordination
  • Conflict resolution and problem solving
  • Document scanning and filing
  • Supervisory experience

References

Available Upon Request

Timeline

Retail Customer Service Associate

Macy's
09.2024 - Current

Office Coordinator

Capstone On-Campus Management at Norfolk State University
06.2024 - 01.2025

Customer Solutions Associate

Portfolio Recovery Associates
01.2024 - 06.2024

Office Assistant

Food Lion
09.2022 - 12.2023

Office Assistant

Food Lion
01.2021 - 09.2021

Director of First Impressions - DMV

Hall Honda
04.2017 - 06.2019

Bachelor of Science - Business Administration

ELIZABETH CITY STATE UNIVERSITY

High School Diploma -

NORTHEASTERN HIGH SCHOOL

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