Nikia Lewis
Austin,TX
Summary
Dynamic sales leader with a proven track record in driving inbound and outbound sales, consistently exceeding quotas by 115%. Expertise in client relationship management and CRM software utilization has resulted in enhanced customer satisfaction and team performance. Committed to fostering a culture of continuous improvement, aligning team goals with organizational success.
Overview
18
18
years of professional experience
Work History
Financial Center Manager II
Bit Global Inc
01.2022 - Current
- Oversee administrative and operational functions of a full-service financial center, providing strategic leadership and guidance to team members across multiple business units
- Conduct staff training and one-on-one coaching to foster continuous professional development and enhance individual and team performance
- Review daily operations and conduct audits to ensure compliance with established financial regulations, while addressing and resolving noncompliance issues
- Support staff and branch operations by troubleshooting hardware and software issues affecting CRM and data processing functions
- Utilize strong verbal and written communication skills to convey daily obligations and expectations, streamlining financial processes
- Manage employee scheduling through management software, ensuring adequate personnel coverage during operating hours
- Facilitate daily huddles and weekly meetings to communicate key information on policy updates, ongoing projects, and corporate communications
- Enhance member satisfaction by building relationships with clients, assessing service needs, and resolving issues
- Negotiate and approve rates to boost capital gains and ensure member retention
Insurance Agent
Allstate - Central Texas Agency
01.2018 - 01.2022
- Led top-tier sales teams as an individual contributor, team lead, and sales manager, achieving aggressive revenue targets through strategic sales methodologies
- Consistently exceeded sales quotas, achieving 115% of Life Insurance and Property & Casualty targets
- Initiated a coaching and mentorship program to empower team members, fostering career growth and elevating overall performance
- Employed advanced data analysis to assess and refine sales performance, utilizing actionable insights to drive decision-making
- Leveraged exceptional communication skills to foster successful client interactions
Operations Account Manager (Sales)
Exotic Luxe Strands
01.2011 - 01.2018
- Drove cross-selling and upselling initiatives during client interactions, leading to increased revenue over four consecutive quarters
- Implemented effective time management strategies to prioritize tasks and consistently meet critical objectives
- Utilized company policy and strong decision-making skills to address inquiries and navigate service issues
- Compiled reports based on KPI tracking and customer feedback to gauge client satisfaction and develop targeted strategies
- Enhanced customer service by leading correspondence to maintain relationships, increasing client satisfaction
Inbound Sales Representative
Spectrum
01.2010 - 01.2011
- Sold phone, internet, and cable TV services to inbound customer leads
- Articulated the value of Spectrum products by aligning features and benefits with customer needs
- Researched, analyzed, and resolved billing concerns
- Recognized as a Top Producer Award winner
Timeshare Sales Representative
Wyndham
01.2007 - 01.2010
- Conducted face-to-face sales presentations at award-winning resorts
- Established rapport with prospects to sell vacation packages effectively
- Communicated the benefits of traveling with the Wyndham vacation network
- Generated sales through effective transaction initiation and closing techniques
- Achieved Top 10% producer status from 2008 to 2010
Education
Advanced Studies Diploma -
Denbigh High School
06-1997
Skills
- Sales Leadership
- Client Relationship Management
- Excellent Customer Service
- Verbal & Written Communication
- Judgment & Decision-Making
- Training & Development
- Problem Solving & Prioritization
- Analytical & Critical Thinking
- Flexibility & Adaptability
- Team Collaboration
- Organized & Resourceful
- Data-Driven Sales Analysis
- Time Management
- CRM Software Proficiency
- Microsoft Office Applications
- Upselling
Timeline
Financial Center Manager II
Bit Global Inc
01.2022 - Current
Insurance Agent
Allstate - Central Texas Agency
01.2018 - 01.2022
Operations Account Manager (Sales)
Exotic Luxe Strands
01.2011 - 01.2018
Inbound Sales Representative
Spectrum
01.2010 - 01.2011
Timeshare Sales Representative
Wyndham
01.2007 - 01.2010
Advanced Studies Diploma -
Denbigh High School
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