Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
• Received inbound calls to assist customers with credit increase requests.
• Analyze credit report and credit behavior to make accurate decisions.
• Interpret and verified account information
• Present, firm, yet polite to customers, explaining decisions regarding requests
• Assist internal and external clients with requests
• Maintained and updated the records of changes for future records
• Maintained and updated customer accounts as needed Gather information and examine forms, policies, and other records as provided by customers, clients, and other agencies or resources to make appropriate determination of resolution
• Reviewed and analyzed pre-application, applications and all supporting documents to determine loan or grant eligibility and inputs data into appropriate automated database system.
• Prepares written loan/grant recommendations
• Provided a wide variety of servicing actions for assigned less difficult loan cases.