Nikia Masterson
Yonkers,NY
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
23
23
years of professional experience
Work History
Operations Supervisor
Montefiore Medical Center - Montefiore Medical Group
05.2014 - Current
- Train new employees on job functions and company policies.
- Conduct regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Optimize clinic workflow by managing appointment scheduling to reduce wait times.
- Assist with appointment scheduling, insurance verification, and payment collection.
- Resolve patient concerns promptly to build satisfaction and trust in services.
Customer Service Representative
Anthem BCBS
02.2013 - 05.2014
- Assisted clients in understanding coverage options and benefits available.
- Resolved customer complaints through effective communication and problem-solving.
Medical Assistant
Westmed Medical Group
08.2006 - 01.2013
- Facilitated patient care by taking vital signs and histories, preparing patients for examinations.
- Administered injections, medications, and treatments as directed by physicians.
- Managed patient flow, answered phones, scheduled appointments, and greeted visitors professionally.
- Performed basic laboratory tests like urinalysis and blood glucose levels under supervision of healthcare professionals.
Patient Care Technician
Nyack Hospital
06.2002 - 08.2006
- Monitored patient vital signs, reporting significant changes to nursing staff promptly.
- Assisted diverse patient populations with daily living activities to enhance care quality.
- Responded promptly to call lights, addressing requests from patients, families, and staff members.
- Facilitated patient admissions, discharges, and transfers to ensure smooth operations.
- Conducted EKGs, phlebotomy, and laboratory tests as directed by physician or RN.
Education
Orange Community College
Skills
- Team Leadership, Coaching & Performance Management
- Scheduling & Attendance Oversight (Kronos, UKG and Workforce Management)
- Patient Registration and Scheduling (EPIC, MyChart, CRM) Insurance verification and authorization (RTE, eligibility checks)
- Billing support, Medical Records Management
- Multi-line Phone & Call center systems
- Productivity tracking and reporting
- Vital signs Monitoring and documentation
- Phlebotomy and specimen collection EKG administration
- Patient care and safety procedures
- Strong communication and active listening
- Adaptability in High Volume Environments
- Professionalism and Integrity
Timeline
Operations Supervisor
Montefiore Medical Center - Montefiore Medical Group
05.2014 - Current
Customer Service Representative
Anthem BCBS
02.2013 - 05.2014
Medical Assistant
Westmed Medical Group
08.2006 - 01.2013
Patient Care Technician
Nyack Hospital
06.2002 - 08.2006
Orange Community College
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