Summary
Overview
Work History
Education
Skills
References
Timeline
SalesAssociate
Nikia Mercer

Nikia Mercer

Spotsylvania,VA

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

4
4
years of professional experience
1998
1998
years of post-secondary education

Work History

Sales Associate

McDonald's Restaurant
Fredericksburg, VA
01.2022 - 02.2025
  • Delivered exceptional customer service in fast-paced dining environment.
  • Operated cash register, processing orders and handling payments efficiently.
  • Maintained cleanliness and organization of dining area and kitchen facilities.
  • Collaborated with team members to fulfill customer requests promptly.
  • Prepared food items following standardized recipes and safety guidelines.
  • Assisted in training new employees on operational procedures and customer service skills.
  • Resolved customer complaints swiftly, ensuring satisfaction and repeat business.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Computer warehouse recycling

Test
Fredericksburg, VA
01.2021 - 09.2021
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Education

Ged
Fredericksburg , VA

Skills

  • Customer service
  • Cash handling
  • Team collaboration
  • Food preparation
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Self-checkout assistance
  • Friendly and outgoing
  • Excellent communication skills
  • Positive and professional
  • Complex Problem-solving
  • Problem-solving skills
  • Verbal and written communication
  • Hospitality and accommodation
  • Multi-tasking strength
  • Teamwork and collaboration
  • Excellent people skills
  • Customer needs assessment
  • Problem-solving
  • Reliable and punctual
  • Negotiation tactics
  • Energetic self-starter

References

References available upon request.

Timeline

Sales Associate

McDonald's Restaurant
01.2022 - 02.2025

Computer warehouse recycling

Test
01.2021 - 09.2021

Ged

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