Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Nikia Morgan

Implementation Director, Enterprise
Wilmington,NC

Summary

Dynamic and results-driven leader with a proven track record in driving accountability, fostering collaborative partnerships, and elevating team dynamics to deliver exceptional client experiences. Adept at refining and scaling processes to ensure seamless execution of large-scale implementations, excel at creating a culture of ownership and trust, inspiring teams to achieve their best. With a focus on strategic vision and operational excellence, committed to optimizing performance and delivering transformative outcomes for both the organization and clients.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Implementation Director, Enterprise

Paylocity
06.2022 - Current
  • Fostered high-performing teams through targeted mentorship and upskilling, significantly reducing turnover from 22% to 6.5%. Enhanced customer experience scores from 4.7 to an average of 6.2 over the last six months.
  • Strengthened revenue integrity by implementing new metrics that enhanced accountability and risk mitigation, successfully halving the push rate from 23% to 11%.
  • Scaled processes to enhance client experience and operational efficiency, contributing to a 23% increase in started revenue and doubling controls per consultant from 2.3 to 4.3.
  • Crafted and executed a strategy with Sales to enhance business growth in the upper Enterprise market, complemented by establishing a private equity and new business team to optimize client experiences during location expansions.
  • Recognized for inspiring followership and leading through influence; excelled in fostering a collaborative environment and dismantling silos. Shared strategic insights and best practices, enriching cross-functional teams and aligning efforts with organizational goals.

Implementation Manager

Paylocity
02.2021 - 06.2022
  • Spearheaded the development and management of a high-performing Project Management team, servicing executive clients and exceeding department expectations. Achieved a 6.4% push rate while managing $7.6 million in revenue during FY22, despite the team's tenure of less than one year.
  • Halved the speed to competency for onboarding Project Managers from 11 weeks to 6 weeks through a robust onboarding and training program. Established a change control team to enhance processes, fill experience gaps, and implement procedures aligned with business objectives, leveraging cross-functional partnerships to drive strategic improvements.

Enterprise HCM Project Manager

Paylocity
02.2019 - 02.2022
  • Partner closely with Sales to support pre-sale activities, define implementation expectations, and convey client needs to the project team. Oversee all project aspects, including scope, planning, weekly updates, onsite presentations, timely go-lives, and transitions.
  • Foster strong relationships with client executives to effectively manage risks and issues. Coordinate activities between clients and internal experts, navigating organizational resources for task delegation. Direct and mentor the project team, offering performance feedback and development insights to management.

HCM Implementation Consultant

Paylocity, HCM Software
01.2016 - 01.2019
  • Developed a consultative approach to promote an integrated implementation across all cloud-based products, while designing system configuration that reduced client effort and maintained NPS score above 90%
  • Advanced swiftly from entry-level to consulting with large enterprise clients within three years, first employee at Paylocity to lead a Greenbelt project as an individual contributor.

Assistant General Manager

Dig & Dive
03.2011 - 12.2015
  • Developed standard operating procedures and an onboarding training program, expanded the catering business, and formulated a franchising plan based on these procedures.
  • Achieved a 23% reduction in operating costs, improved employee retention by 16%, and facilitated a 41% increase in revenue.

Education

Bachelor of Science -

University of North Carolina Wilmington
08.2013 - 2015.05

Skills

    Accountability

    Resilience

    Analytical

    Planning and Organizing

    Communication

    Root Cause Analysis

Software

PowerBi

Microsoft Excel

Salesforce

Certification

Lean Six Sigma Green Belt

Timeline

Implementation Director, Enterprise

Paylocity
06.2022 - Current

Implementation Manager

Paylocity
02.2021 - 06.2022

Enterprise HCM Project Manager

Paylocity
02.2019 - 02.2022

Lean Six Sigma Green Belt

01-2019

HCM Implementation Consultant

Paylocity, HCM Software
01.2016 - 01.2019

Bachelor of Science -

University of North Carolina Wilmington
08.2013 - 2015.05

Assistant General Manager

Dig & Dive
03.2011 - 12.2015

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Nikia MorganImplementation Director, Enterprise