Nikia Mozell
Jacksonville,NC
Summary
Service focused social worker with a strong commitment to serving the needs of disadvantaged youth and adults. Excel in program and organizational planning, with documented success overcoming challenge of limited resources and financial constraints. Skilled in building community support and partnerships. Backed by solid credentials and equal strengths in case management.
Overview
17
17
years of professional experience
Work History
Post Transition Care Coordinator
Trillium Health Resources
2023.04 - Current
- Used company software and databases to maintain records of services performed and member conditions.
- Managed member caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of members.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from members and providers.
- Built strong relationships with members to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed member needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards member goals, adjusting care plans as needed to achieve desired results.
- Enhanced member care by developing and implementing comprehensive care plans.
- Assister member's with completing Annual Inspections, Biennial Recertification's, Preservation Claims, and Special Claims to maintain housing.
Facility Compliance Consultant I
DEPARTMENT OF HEALTH SERVICE REGULATION
2019.05 - Current
- Analyze problems with consideration of all possible solutions/responses while choosing the appropriate course of action
- Investigate and report on accidents affecting health care facilities through observation, proper documentation and reporting to superior
- Performs full-performance level professional social work conducting complex regulatory compliance determinations during inspections of health care facilities
- Evaluate violations or problems discovered during inspections to determine appropriate regulatory actions or to provide advice on the development and prosecution of regulatory cases in the best interest of facility residents
- Survey health facilities through observation of care and delivery of services, interview and review of documentation
- Review and execution of policy and procedures, committee meeting minutes, facility operating records, personnel files, training records and patient/resident medical records.
Medical Social Worker
ONSLOW MEMORIAL HOSPITAL
2014.01 - 2019.04
- Refer patient, client, or family to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement or education
- Utilize consultation data and social work experience to plan and coordinate client or patient care and rehabilitation, following through to ensure service efficacy
- Collaborate with other professionals to evaluate patients' medical or physical condition and to assess client needs
- Advocate for clients or patients to resolve crises
- Identify environmental impediments to client or patient progress through interviews and review of patient records
- Plan and conduct programs to combat social problems, prevent substance abuse, or improve community health and counseling services.
Customer Care Agent
ALORICA
2008.04 - 2014.01
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Customer Service Representative
CONVERGYS
2007.02 - 2008.04
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
- Answer customer questions regarding problems with their accounts
- Record information about financial status of customers and status of collection efforts
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
- Check to ensure that appropriate changes were made to resolve customers' problems.
Education
Masters Social Work -
OUR LADY OF THE LAKE UNIVERSITY
JACKSONVILLE, NC10.2016
Bachelor Social Work -
UNIVERSITY OF NORTH CAROLINA WILMINGTON
WILMINGTON, NC05.2013
Associate of Arts -
COASTAL CAROLINA COMMUNITY COLLEGE
JACKSONVILLE, NC05.2011
Skills
- Case Management
- Documentation
- Patient Education
- Organizational Skills
- Documentation proficiency
- Multidisciplinary team collaboration
- Goal Setting
- Policy Adherence
- Scheduling
- Care Planning
Timeline
Post Transition Care Coordinator
Trillium Health Resources
2023.04 - Current
Facility Compliance Consultant I
DEPARTMENT OF HEALTH SERVICE REGULATION
2019.05 - Current
Medical Social Worker
ONSLOW MEMORIAL HOSPITAL
2014.01 - 2019.04
Customer Care Agent
ALORICA
2008.04 - 2014.01
Customer Service Representative
CONVERGYS
2007.02 - 2008.04
Masters Social Work -
OUR LADY OF THE LAKE UNIVERSITY
Bachelor Social Work -
UNIVERSITY OF NORTH CAROLINA WILMINGTON
Associate of Arts -
COASTAL CAROLINA COMMUNITY COLLEGE
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