Nikia Nicholas
NEWARK,NJ
Summary
Organized and reliable professional, excelling at managing multiple tasks with a positive attitude. Eager to take on additional responsibilities to support team success and achieve organizational goals. Skilled at adapting to new challenges while leveraging strong interpersonal skills. Recognized for time management, problem-solving abilities, and a commitment to precision, productivity, and professionalism.
Overview
20
20
years of professional experience
Work History
Security Officer
SECURITAS
05.2005 - Current
- Coordinated with 7+ officers to manage entry/exit points, communicated updates via radio, and guided attendees to ensure safety and smooth event flow, earning positive feedback.
- Identified flaws in screening after finding multiple prohibited items; helped implement clearer signage, better queue flow, and more scanners, reducing wait times by 20% and confiscations by over 50%.
- De-escalated verbal disputes among 20+ fans after a controversial call by intervening early and alerting backup, preventing altercations, and maintaining a safe environment for 5,000+ attendees without disrupting gameplay.
- Prevented 10+ unauthorized access attempts to a restricted media zone by verifying credentials, denying entry, and reporting incidents—maintaining secure area integrity during a match attended by 20,000+ fans.
Teacher Assistant
OVER THE RAINBOW
10.2022 - 06.2023
- Facilitated a positive reinforcement system and calm redirection techniques, resulting in a 40% increase in student engagement and a 35% decrease in classroom disruptions.
- Introduced a positive reinforcement system and redirection strategies, leading to a 30% reduction in group disruptions and a 25% increase in student engagement.
- Established a positive behavior system to address frequent group disruptions, resulting in a 35% decrease in behavioral incidents and a 20% improvement in student engagement.
- Assisted in delivering 10+ interactive lessons and hands-on activities weekly, increasing class participation by 30% and helping over 20 students stay focused and engaged.
Package Handler
FEDEX
03.2022 - 09.2022
- Identified 1 of 50+ packages with visible damage to remove from the line, followed reporting procedures, and alerted a team of 10, preventing a potential delivery issue and helping maintain customer satisfaction.
- Handled a 100% increase in package volume during peak season by prioritizing tasks and organizing 500+ packages daily, consistently meeting quotas, and cutting overtime by 15%.
- Effectively sorted and loaded a time-sensitive shipment of 150+ packages within 30 minutes, meeting the outbound truck deadline and ensuring 100% on-time delivery.
- Enhanced safety in tight dock spaces by promoting proper lifting techniques and streamlining workflows, which reduced handling errors and decreased minor incidents by 20%.
Hostess
APPLEBEE’S
11.2019 - 03.2020
- Handled overbooking for 50+ guests by coordinating with 5 servers, offering bar seating, and managing 20–45 min wait times—earning positive reviews and manager praise.
- Resolved 10+ overlapping reservations with verification and 5+ complimentary drinks, minimizing dissatisfaction and maintaining service flow.
- Engaged 100+ guests warmly and managed seating efficiently during busy shifts, improving guest satisfaction scores by 15% and increasing repeat visits.
- Resolved 10+ overlapping reservations with verified bookings and 5+ complimentary drinks—maintaining a calm atmosphere and smooth service flow.
Intern
MUNICIPAL COURT
05.2018 - 08.2018
- Streamlined filing by digitizing documents and creating a tracking system, improving retrieval time by 40% and earning recognition for initiative.
- Attended 25+ hearings and delivered concise summaries within 24-hour deadlines, enhancing team communication and supporting case strategy development.
- Assigned to research case law with limited experience, quickly learned, reviewed 15+ relevant cases, and delivered summaries that earned positive feedback for accuracy and initiative.
- Prepared summaries of 10+ courtroom proceedings on short notice, improving internal communication and aiding hearing preparation.
Education
Graphic Design Certification - undefined
Technology High School
06.2019
CompTIA+ Certificate Training Program - undefined
Per Scholars
Bachelor of Arts - Criminal Justice
Kean University
03.2024
Skills
- Emotional Intelligence
- Administrative Experience
- Cross-Team Collaboration
- Environmental Adaptability
- Relationship Building
- Multi-Task Management
- Organization Skill
- Attention to Detail
- Innovative Team Management
- Operational Multitasking
Timeline
Teacher Assistant
OVER THE RAINBOW
10.2022 - 06.2023
Package Handler
FEDEX
03.2022 - 09.2022
Hostess
APPLEBEE’S
11.2019 - 03.2020
Intern
MUNICIPAL COURT
05.2018 - 08.2018
Security Officer
SECURITAS
05.2005 - Current
Graphic Design Certification - undefined
Technology High School
CompTIA+ Certificate Training Program - undefined
Per Scholars
Bachelor of Arts - Criminal Justice
Kean University
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