Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
Volunteer

Nikia Gist

Operations Manager
Palmetto,FL

Summary

Accomplished and performance-driven professional with rich experience in developing and implementing strategies with keen focus on streamlining overall operational processes and collaborating with vendors/suppliers to ensure client fulfillment. Equipped with strong interpersonal, communication, and leadership skills. Ability to deliver various levels of customer service based on the job requirement. Authorized to work in the US for any employer Client-focused Employment Specialist with 6 years of experience working with clients from diverse career backgrounds to support comprehensive career and job searches. Tenacious advocate, supporting job seekers through rigorous job search processes. Detailed resume and job application specialist, helping clients generate targeted documents with strategic composition.

Overview

9
9
years of professional experience

Work History

Diabetes Care Advisor

Edwards Health Care Services, Inc
07.2023 - Current
  • Provide customer service support to patients with Diabetes
  • Complete their initial intake for company
  • Process orders for their Diabetes supplies
  • Verify insurance coverage so that patients can receive their Diabetes supplies
  • Handle inbound and outbound calls
  • Process referrals for new customers.
  • Maintained and completed documentation.

Supply Chain Manager

Mercy Hospital
09.2017 - 03.2023
  • Composed comprehensive employee performance reviews and appraisals, while articulating strengths, areas for improvement, and implementing appropriate disciplinary measures when necessary
  • Utilized positive reinforcement techniques to nurture culture of continuous improvement
  • Ensured seamless operations and minimized inventory issues by taking ownership of formulating, modifying, and upholding optimal supply chain par levels across facility and remote sites
  • Minimized turnover-related costs and boosted employee engagement and performance by employing situational leadership skills
  • Developed and implemented detailed career advancement framework for department, fostering internal growth opportunities
  • Managed and monitored inventory control and tracking through
  • ControlTex, executed monthly billing for each department serviced, and reorganized scheduling and payroll processes through Kronos
  • Provided students valuable opportunities to immerse in hospital setting and gained practical work experience by creating and launching paid internship program for high school graduates
  • Streamlined and oversaw performance of 21 direct reports
  • Implemented cost-saving measures to manage annual budget of over $3.2M
  • Reorganized and updated procurement process for Linen and PPE through implementation of LAWSON
  • Reduced $159K of supply chain costs by executing strategies to minimize overall usage and transitioning to linen supplies across entire hospital
  • Optimized forecasting for monthly linen and PPE consumption and calculated corresponding costs, thereby ensuring accurate billing
  • Spearheaded transition from current paper documentation system to electronic barcode system and curbed company's paper waste by cooperating with executive leaders.
  • Supervised 21 staff members tasked with handling materials management, planning, purchasing, and customer service duties

Employment Specialist

Saint Louis Arc
08.2016 - 01.2018
  • Developed and executed comprehensive training initiatives, engaged in meetings to ensure effective communication, and coordination by collaborating with supervisors
  • Analyzed transferable skills possessed by individuals with special needs in cooperation with HR team
  • Cultivated relationships with various department leaders and fostered connections with families of special needs individuals
  • Achieved 100% job retention rate through effective strategies
  • Empowered and motivated 25 employees with special needs across 11 departments, while nurturing employability readiness and providing continuous support.
  • Advised clients on job searching, interviewing and resume writing techniques to increase employment chances
  • Matched clients to open positions based on skills and work requirements
  • Assessed individuals to identify skills, strengths and interests for job placement
  • Conducted performance reviews and provided feedback to managers on employee performance
  • Forged relationships with employers to gain insight into job openings and career opportunities
  • Collaborated with employers to develop accurate, current job postings and descriptions

Case Manager

MERS/Missouri Goodwill
02.2015 - 07.2016
  • Empowered young adults in challenging situations by dismantling barriers to full-time employment through proactive measures, such as offering educational opportunities, delivering comprehensive support, providing personalized guidance, and equipping them with essential resources
  • Offered comprehensive wrap-around support to ensure success of every student
  • Implemented initiatives to improve communication and strengthen team dynamics
  • Enhanced content through tutoring, implementation of resume-building techniques, job readiness training, mock interviews, in-class support, life skills development, and financial literacy education
  • Provided comprehensive support to over 20 youths in obtaining their high school equivalency and facilitating more than 340 hours of vocational training, diminishing likelihood of becoming habitual offenders and leading to reduction/complete removal of supervision.

Education

Associate Degree attempted - Human Services

St. Louis Community College
Florissant, Ferguson, MO

High School Diploma -

Kirkwood Sr. High School
St. Louis, MO
09.1988

Skills

  • Well as uncovering areas of improvement
  • Passionate to help other individuals and cultivate strong relations with clients of diverse backgrounds
  • Tasks, and analyzing team performance through KPIs Key Strength
  • Diligent individual with strong multitasking, problem-solving, project management, and
  • Operations Management
  • Growth and development Customer Service & Relationship Building
  • Process Improvement
  • Critical Thinking
  • Case Management
  • Learning Strategies
  • Staff Management
  • Staff Training
  • Case Planning and Management
  • Vocational Rehabilitation
  • Improvement Recommendations
  • Verbal and Written Communication
  • Time Management
  • Insurance Practices
  • Information Updates
  • Patient Rapport
  • Customer Inquiries
  • Problem Resolution

Accomplishments

Founder of a grass root non-profit that served over 100 displaced people and or families monthly for 10 years in the St. Louis Community

  • Devised new program to optimize the delivery of linen textiles and PPE.
  • Increased departmental transparency and opened up communication channels to improve team collaboration.

Certification

Case management (10+ years) advocate (10+ years) parenting specialist (6 years) Volunteer management (10+ years) Nonprofit management (8 years) Home health (10+ years) Retail sales (3 years)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You are never too old to be what you might have been.
George Eliot

Timeline

Diabetes Care Advisor

Edwards Health Care Services, Inc
07.2023 - Current

Supply Chain Manager

Mercy Hospital
09.2017 - 03.2023

Employment Specialist

Saint Louis Arc
08.2016 - 01.2018

Case Manager

MERS/Missouri Goodwill
02.2015 - 07.2016

Associate Degree attempted - Human Services

St. Louis Community College

High School Diploma -

Kirkwood Sr. High School

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Nikia GistOperations Manager