Nikia Scott
Houston
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Self Employed /Porter
Crossview Courts Apartments
Houston
11.2020 - 03.2025
- Moved furniture and other heavy objects as needed from vacant apartments and around dumpsters.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
- Cleaned various work areas by mopping, vacuuming and polishing mirrors.
- Performed basic maintenance and cleaning.
- Maintained inventory of necessary supplies.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Sanitized frequented areas and equipment using approved supplies.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Cleaned and maintained the apartment complex, including dusting, mopping, sweeping, vacuuming, and restroom maintenance.
- Maintained clean and tidy appearance in office, laundry rooms and fitness room.
Customer Service Representative
J.C. Penney
Houston
04.2008 - 03.2009
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
Call Center Representative
Family Thrift Center
Houston
04.2005 - 09.2005
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained records of customer interactions, transactions, comments and complaints.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
BBA - Dental Assistant
Kaplan College
Houston, TX12-2007
Skills
- Attention to detail
- Dependability
- Multi-tasking
- Reliability
- Initiative and Self-Direction
- Strong work ethic
- Teamwork
Timeline
Self Employed /Porter
Crossview Courts Apartments
11.2020 - 03.2025
Customer Service Representative
J.C. Penney
04.2008 - 03.2009
Call Center Representative
Family Thrift Center
04.2005 - 09.2005
BBA - Dental Assistant
Kaplan College
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