Summary
Overview
Work History
Timeline
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Nikia Smith

Fairfield,Solano County

Summary

10+ years of highly skilled experience working with disadvantaged Youth and adults. Ability to build and work collaboratively in a strong team concept environment. Ability to work independently. Excellent organization, decision making, and time management skills. Good verbal and written communication skills. Ability to analyze situations accurately and effectively.

Overview

9
9
years of professional experience

Work History

Community Health Navigator

MedZed Physicians Services
03.2023 - 03.2024
  • Educated clients about available resources within the community related to housing, employment, health care, legal aid.
  • Connected clients with local organizations that can provide additional assistance or specialized services if necessary.
  • Actively listened to clients in order to identify their needs and provide effective solutions.
  • Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
  • Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
  • Provided information and guidance to clients on how to access services and resources. Also input data
  • in saleforce and dr chrono.
  • Actively participated in outreach activities within the community aimed at raising awareness of available programs and services offered by the organization.
  • Participated in team meetings to discuss complex cases and review treatment plans.
  • Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.

Case Manager 2

SHELETER INC
Fairfield
08.2022 - 04.2023
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Provided crisis intervention support for clients in emergency situations.
  • Conducted home visits to assess the safety of living environments for clients.
  • Developed individualized care plans with input from clients and their families.
  • Compiled reports on cases and submitted them to supervisors as required.

Outreach Specialist Level 2

SFHOT TEAM/DPH
San Francisco, CA
07.2021 - 08.2022
  • Conduct outreach by assignment throughout the City and outlying neighborhoods to people experiencing homelessness
  • Triage calls made to HOT's internal Dispatch line from the community and dispatch to teams and responders accordingly
  • Medical, mental health, substance use, shelter, food access, benefits, and other issues)
  • Follow up with clients to support ,linkage as needed
  • Perform wellness checks, assess risk, provide support, and referrals for needed services
  • This may include crisis intervention, engaging emergency medical or mental health systems, or mandated reporting
  • Advocate and collaborate with service providers to facilitate access to care with the goal of stabilization
  • Respond to requests from city agencies (the Mayor's Office, Board of Supervisors, SFPD, SFFD, HSH), merchants, community groups, and citizens to help individuals found at-risk in places not meant for human habitation
  • Work collaboratively as part of a dynamic and diverse team, which includes clear communication, flexibility, and humility
  • Work in close collaboration with the DPH Street Medicine Team to link people experiencing homelessness to transitional primary care
  • Maintain professional and positive relationships with other service providers, community groups, and the neighborhood
  • Utilize and participate in clinical supervision, both group and individual, to discuss client care, service delivery, and clinical and professional development
  • Use assigned communication devices to appropriately and professionally communicate with team members and other service providers
  • Use web-based technologies to look up information and collateral data relevant to service delivery
  • Maintain timely and accurate documentation according to program requirements
  • Use company provided vehicles to transport and visit clients in an appropriate and professional manner
  • Maintain a clean driving record
  • Adhere to the Code of Conduct as well as established policies and procedures.

Youth Residential Counselor

Larkin Street Youth Services
San Francisco, CA
01.2017 - 07.2022
  • Communicate with other staff to resolve problems with individual students
  • Observe students to detect and report unusual behavior
  • Supervise, train, and evaluate residence, including resident assistants, participants in work-study programs, and other student workers
  • Provide emergency first aid and summon medical assistance when necessary
  • Make regular rounds to ensure that residents and areas are safe and secure
  • Facilitate life skill groups, community meetings and therapeutic restorative justice, core curriculum
  • Assist case managers in making exit plans for clients also helping case manager facilitate reunification with clients and their family in community setting
  • Data entry reporting all groups and core curriculum and therapeutic talks and activities int the eto system.

Service Coordinator

Episcopal Community Services
San Francisco, CA
02.2015 - 10.2016
  • Check living quarters, bathrooms and community rooms to maintain a clean and safe environment
  • Answering phones scheduling appointment for beds for homeless participants
  • Maintain shelter operation logs and head counts
  • Help to orientate all participants to program rules and responsibility of each shelter
  • Help do intakes and facilitate hygiene and clothes giveaways for all participants in program
  • Assisting case managers in caseloads
  • Typing referrals for housing and employment resources and, assisting clients fill out application for all resourceful programs.

Timeline

Community Health Navigator

MedZed Physicians Services
03.2023 - 03.2024

Case Manager 2

SHELETER INC
08.2022 - 04.2023

Outreach Specialist Level 2

SFHOT TEAM/DPH
07.2021 - 08.2022

Youth Residential Counselor

Larkin Street Youth Services
01.2017 - 07.2022

Service Coordinator

Episcopal Community Services
02.2015 - 10.2016

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