Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikia Sowell

La Vergne,TN

Summary

Resourceful Dining Hall Assistant known for productivity and efficient task completion. Skilled in customer service, food safety protocols, and inventory management. Excel in communication, teamwork, and adaptability to ensure smooth dining operations and positive guest experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dining Hall Assistant

Sodexo
Nashville, TN
07.2024 - Current
  • Followed safety protocols at all times while working in the kitchen environment.
  • Effectively multitasked within fast-paced environment.
  • Assisted with stocking serving lines with prepared foods throughout the day.
  • Checked expiration dates on food items regularly to ensure quality control.
  • Properly labeled all food containers with contents and date of preparation.
  • Assisted with setting up and breaking down dining hall tables and chairs.
  • Cleaned and sanitized all kitchen surfaces, equipment, and utensils.
  • Provided excellent customer service to students, faculty, and staff members.

General Manager

Cava Grill
Nashville, TN
12.2021 - 01.2024
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Assistant Manager

Arby's
Nashville, TN
02.2021 - 12.2021
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Created reports on sales trends, inventory levels, and financial data.
  • Managed customer service inquiries and complaints in a timely manner.
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Permit Specialist

Comdata
Nashville, TN
09.2017 - 09.2019
  • Conducted research to identify relevant zoning ordinances and other regulations that may affect the permit process.
  • Reviewed and evaluated permit applications to ensure accuracy of information and compliance with applicable codes, laws, regulations and standards.
  • Developed procedures for processing permit applications in a timely manner according to established protocols.
  • Coordinated with outside agencies regarding required inspections or approvals needed before issuing a permit.
  • Performed administrative duties such as filing paperwork, responding to inquiries from customers via telephone or email.
  • Tracked progress on pending permit applications using database software systems.
  • Ensured that all necessary documentation is complete prior to submitting applications for approval.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Verified application data and account information against legal documentation to determine accuracy and integrity.

Education

High School Diploma -

Stratford High School
Nashville, TN
05-2001

Skills

  • Food preparation techniques
  • Cash handling experience
  • Food safety knowledge
  • Excellent customer service
  • Portion Control
  • Staff training experience

Certification

  • Food Handling Certification
  • servsafe

Timeline

Dining Hall Assistant

Sodexo
07.2024 - Current

General Manager

Cava Grill
12.2021 - 01.2024

Assistant Manager

Arby's
02.2021 - 12.2021

Permit Specialist

Comdata
09.2017 - 09.2019

High School Diploma -

Stratford High School
Nikia Sowell