Nikia Strickland
Alexandria,VA
Summary
Highly motivated and result-oriented professional with a 20-year record of outstanding management experience in professional operations and customer service. Strong leadership and team-building abilities. Experienced in recruiting, training and retaining high-caliber sales and management personnel with the ability to motivate employees to achieve maximum results. Firm personal commitment to produce and ensure quality bottom-line results. Tenacious in forging strong relationships with internal and external business partners.
Overview
19
19
years of professional experience
Work History
Quality Control Manager
Constellis
05.2023 - Current
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction throughout various government agencies housed within 4,000,000 sq. ft. building and to ensure that building stays operational.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Plan, direct, and monitor the performance of the operations and maintenance staff
- Establish performance metrics; track, analyze and report out monthly on the performance of the organization.
- Ensure that the facility is operated and maintained in a cost-effective and safe manner.
- Ensure that the operation and maintenance staff are following processes and procedures.
- Find innovative and creative ways to reduce expenditures and increase revenue.
- Perform audits to ensure that the organization is exceeding all contractual obligations.
- · Manage the computerized maintenance management/service order system.
- Review all attendance and proxy-pen summary reports with the Senior Lead Engineer.
- Administer the customer service survey program.
- Ensure customers are satisfied with the service rendered by the staff.
- Act on behalf of the Project Manager in his/her absence.
- Inspect completed work done by Engineers. Electricians, Painters, Plumbers and all maintenance staff to ensure quality.
Senior Facilitates Manager
Aramark @ Samsung Electronics
01.2021 - 05.2023
- Supervised and trained custodial staff in cleaning and maintenance of facilities and premises.
- Scheduled, directed and supervised external contractors in maintenance and upkeep of 8 buildings.
- Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
- Coordinated employee onboarding for operational and support staff.
- Implemented trainings and maintained documentation for staff certifications.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Trained junior maintenance professionals on correct repair and cleaning procedures.
- Calibrated temperature and equipment settings to optimize performance.
- Maintained and kept meticulous records on facility expenditures, gains and projections.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
Supervisory Facilities Maintenance Coordinator
Jones Lang LaSalle @ Google
01.2019 - 12.2020
- Provides coordination and/or support for meetings and conference room reservations
- Managed minor appliance issues and scheduled repairs.
- Managed staff of 32, created work schedules, distributed assignments and supervised day-to-day operations.
- Coordinate & manage facility maintenance and repair services with building/property management company or third party service providers/vendors
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Implement preventive, ongoing and anticipated maintenance/repair programs
- Provide administrative support to the Facility Management Team including, but not limited to correspondence, budget analysis, records inventory,
- Perform equipment maintenance on as needed basis
- Maintain database for maintenance and service requests
- Coordinate and complete all office moves and reconfigurations
- Perform receptionist and front-desk related duties while maintaining the highest level of customer service
- UPS, FedEx, DHL, USPS processing and delivery
- Conduct daily inspection of premises to determine if any repair work or replacements of equipment is needed.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Delivered services to customer locations within specific timeframes
Senior Facilities Coordinator
National Public Radio
09.2016 - 01.2019
- Coordinate and complete all office moves and workspace/office reconfiguration throughout the company
- Maintain database for maintenance performed throughout building
- Responsible for all setups and breakdowns of conferences, meetings and vendor events throughout company
- Perform receptionist and front-desk related duties on as-needed basis while maintaining the highest level of customer service
- Maintained facility grounds, equipment and safety compliance.
- Inventory control of all furniture and office-related supplies
- Perform light maintenance throughout building on as-needed basis
- UPS, FedEx
- DHL, USPS processing and delivery
- Assist with logistics of all in-house events
- Coordinate site operations in accordance with all agreed policies, procedures and contract scope
- Responsible for all repair, breakdown and configuration of office furniture and equipment.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Managed minor appliance issues and scheduled repairs.
- Prepared action plans to establish procedures for various emergency situations.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Held classes to teach staff facility procedures.
- Reviewed and oversaw construction and renovation projects.
- Served as point of contact for internal and external customers seeking support and information.
- Efficiently managed work order system prioritizing tasks according to urgency while maintaining open communication lines with relevant stakeholders about project progressions.
- Advocated for facility improvements that positively impacted employee morale and productivity, resulting in a more engaged workforce.
- Conducted due diligence on potential new facilities, assessing suitability based on organizational needs and growth projections.
- Reduced operational costs through strategic vendor negotiations and optimizing resource utilization.
- Enhanced employee satisfaction with well-maintained, clean, and functional workspaces through regular inspections and immediate action on reported issues.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Collaborated with cross-functional teams to execute facility-related projects on time and within budget.
- Led training sessions on safety protocols and emergency procedures to promote awareness among staff members.
- Streamlined facilities management processes for increased productivity and reduced downtime.
- Improved facility efficiency by implementing preventive maintenance schedules and coordinating timely repairs.
- Coordinated relocation efforts for seamless transitions during office moves or expansions without disrupting business operations.
- Ensured a safe working environment by conducting regular safety audits and addressing potential hazards promptly.
- Assisted manager in project implementation, materials procurement, contract preparation, and scheduling.
- Assessed the need for outsourced services versus in-house capabilities to make informed decisions on resource allocation strategies that best served the organization''s needs.
- Advised senior management on long-term strategic planning for facilities investments, ensuring alignment with broader business objectives.
- Managed annual budgets for facilities maintenance, capital improvements, and emergency expenditures, ensuring cost-effective allocations.
- Maintained accurate inventory records for office equipment, furniture, and supplies while overseeing their procurement as needed.
- Established strong relationships with external service providers to ensure quality services at competitive prices.
- Conducted regular facility inspections to identify repair needs or improvements.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
- Provided support and services related to mail and deliveries.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Assisted with meetings and conference room reservations.
- Maintained facility grounds, equipment, and safety compliance.
Route Sales Representative
Frito-Lay
06.2014 - 09.2016
- Responsible for weekly route sales with existing customers
- Procure new relationships with future customers
- Assess business needs and provide client support
- Deliver and stock items as necessary
- Provide accurate sales invoices to warehouse for fulfillment
- Assist colleagues on alternate routes when necessary
- Operate route vehicle daily adhering to all safety guidelines
- Operate and Deliver spare DOT regulated trucks to various locations
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Maximized sales through effective territory management and strategic route planning.
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Expanded client base by consistently seeking out new opportunities for sales growth.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Trained new Route Sales Representatives, sharing best practices for success in the role.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Effectively communicated product information with clients, demonstrating expertise in both features and benefits of offered items.
- Represented wide range of products and brands.
- Managed accounts receivable, ensuring prompt payment from customers and minimizing outstanding balances.
On-Site /Senior Facilities Manager
Service Point USA
05.2006 - 07.2014
- Front office management: accept print jobs, answer switchboard, office automation
- Schedule and provide training for all staff
- Control labor percentage
- Manage and service off-site machines, copiers and office equipment at various client locations
- Supervise on-site couriers and dispatch drivers to various client locations
- Confer with customers by telephone or in person to provide information about products and services
- Act as liaison for customer complaints, establish and cancel customer accounts
- Determine charges for services requested, collect deposits or payments, order supplies
- Oversee and perform maintenance at various client sites
- Provide and establish ongoing training for staff
- Point of contact for all vendor related requests and concerns
- Provided Facility Management and Services for all Legal, Architectural and Engineering Service clients
- Management of operations in 16 satellite offices
- Supervised and trained custodial staff in cleaning and maintenance of facilities and premises.
- Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
- Assessed building design and accessibility to inform others of updates to existing infrastructure while maintaining ADA compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Scheduled, directed and supervised external contractors in maintenance and upkeep of 6 buildings.
Education
Associate of Arts - General Studies/ Nursing
Prince George's Community College
Upper Marlboro, MD08.2025
Skills
- Microsoft Office : Advanced
- Epicor e-procurement: Advanced
- Concur: Expert
- Switchboard Operation: Expert
- Distributed Order Management
- Equipment Operated: OCE 9800, TBS 600 & 800, Heidleberg Digi-master, Xerox Docu-tech 135, Docu-color 242, plate making, Konica-Minolta Bizhub C658, Canon Image-press C850 and above Ricoh, Savin copiers, bates labeling, KIP 1000, HP Plotter, Xerox 1090, 5090, 5100, 4110, 4112, 4127, GBC, Velo -bind, Coil and Wire Binding, Seal Image- 600 MD- Y Format/Tri Mount, Bienfang Vacu-Press, Forklift, Heavy-duty cutter electric pallet jack, hydraulic saw, hydraulic jack
- Quality processes
- Operational excellence
- Customer satisfaction
- Preventive actions
- Documentation control
- Quality management systems
- Quality metrics
Timeline
Quality Control Manager
Constellis
05.2023 - Current
Senior Facilitates Manager
Aramark @ Samsung Electronics
01.2021 - 05.2023
Supervisory Facilities Maintenance Coordinator
Jones Lang LaSalle @ Google
01.2019 - 12.2020
Senior Facilities Coordinator
National Public Radio
09.2016 - 01.2019
Route Sales Representative
Frito-Lay
06.2014 - 09.2016
On-Site /Senior Facilities Manager
Service Point USA
05.2006 - 07.2014
Associate of Arts - General Studies/ Nursing
Prince George's Community College
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