Nikia Taylor
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
18
18
years of professional experience
Work History
Client Relationship Consultant
US Bank NA
Oak Park
10.2019 - 10.2025
- Analyzed client needs to develop tailored financial solutions.
- Collaborated with teams to implement risk management strategies that enhanced client security and compliance.
- Facilitated workshops to enhance client understanding of banking products.
- Developed reports to track project progress and client engagement.
- Managed cross-functional teams to streamline operational processes, resulting in improved service delivery.
- Coordinated training sessions for staff on new financial tools and systems.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with account inquiries and transaction processing.
- Processed loan applications while ensuring compliance with banking regulations.
- Provided account information and answered customer inquiries in a timely manner.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Performed general clerical duties such as filing documents related to customer accounts.
- Handled cash deposits and withdrawals accurately according to established procedures.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Processed loan applications and verified documentation for accuracy.
- Processed wire transfers in accordance with established policies and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Excelled in exceeding daily credit card application goals.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Increased customer satisfaction ratings by addressing inquiries and resolving issues promptly and effectively.
Full-Time Bank Teller/Assistant Manager
TCF National Bank
Lombard
11.2007 - 06.2019
- Processed customer transactions accurately and efficiently at TCF National Bank.
- Assisted customers with account inquiries and resolved issues promptly.
- Maintained cash drawer accuracy during daily operations at the bank.
- Educated customers on banking products and services available at TCF National Bank.
- Resolved customer issues professionally to enhance satisfaction and loyalty.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Collaborated with team members to improve service delivery and efficiency.
- Trained new tellers on operational procedures and customer service standards.
Education
Proviso West High School
Hillside, ILSkills
- Financial analysis
- Risk management
- Team leadership & development
- Project documentation
- Regulatory compliance
- Financial product knowledge
- Customer relationship management
- Problem solving
- Effective communication
- Client engagement
- Performance tracking
Timeline
Client Relationship Consultant
US Bank NA
10.2019 - 10.2025
Full-Time Bank Teller/Assistant Manager
TCF National Bank
11.2007 - 06.2019
Proviso West High School