Nikia Thames
Washington,DC
Summary
Practicing Concessions Manager with 9 years of experience coordinating food and beverage operations in the entertainment and sports platforms. Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in 5 yrs management and extensive experience in food service. Accomplished multitasker with disciplined approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level concession Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Concessions Senior Supervisor
Compass Group USA
07.2024 - Current
- Oversaw daily operations, ensuring compliance with safety and sanitation standards.
- Train and mentor staff, enhancing team performance and productivity.
- Implement process improvements that increased operational efficiency and service quality.
- Coordinate cross-functional teams to streamline workflow and optimize resource allocation.
- Develop training programs to elevate employee skills and knowledge retention.
- Foster positive work environments, promoting teamwork and employee engagement initiatives.
- Recruit, hire and train staff and provided ongoing feedback and performance evaluations for development.
- Mandate policy, procedure, and performance adherence for continued and increased operational efficiency and profitability.
- Train new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Boost employee morale through regular recognition programs that acknowledged outstanding individual contributions.
Concession Stand Manager
Aramark
03.2010 - 02.2024
- Developed unique events and special promotions to drive sales.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
Concession Supervisor
Levy Restaurants
03.2018 - 01.2023
- Served consistent portions following recipes and control standards.
- Control expenses and boost profitability by managing food and labor costs.
- Monitor food inventory and supplies to prevent waste.
- Supervise food presentation and plating to enhance visual appeal.
- Monitor food preparation, production, and plating for quality control.
- Maximize team productivity by expertly delegating tasks to kitchen staff.
- Supervise food and beverage personnel, evaluating performance and recommending improvements.
- Discipline and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Plan and execute promotions and special events in close collaboration with management.
- Schedule and rotate staff for adequate coverage and fair distribution of workload.
Cashier
Centerplate
03.2008 - 09.2008
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Identified and resolved discrepancies and errors in customer accounts.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Learned duties for various positions and provided backup at key times.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Aramark
07.2007 - 01.2008
- Worked closely with shift manager to solve problems and handle customer concerns.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Coolidge Senior High School
Washington Dc06.1998
Skills
- Customer Needs Assessments
- Customer Satisfaction
- Customer Service
- Staff Motivation and Discipline
- Workplace safety compliance
- Guest Experiences
- Customer Interaction
- Proficient in managing concessions
- Compliance Requirements
Timeline
Concessions Senior Supervisor
Compass Group USA
07.2024 - Current
Concession Supervisor
Levy Restaurants
03.2018 - 01.2023
Concession Stand Manager
Aramark
03.2010 - 02.2024
Cashier
Centerplate
03.2008 - 09.2008
Cashier
Aramark
07.2007 - 01.2008
High School Diploma -
Coolidge Senior High School