Nikia Williams
Garden City Park
Summary
Advanced Customer Service Rep And Receptionist with 10+ Years of Experience with developing and innovating use of technology and software to engage users, also able to complete projects efficiently and satisfy Customers with getting the job done.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PCA
Community Health Care
09.2023 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Customer Service Representative
Independent Components
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CUSTOMERS SERVICE REP
Expanseft
01.2018 - 01.2023
- Helped With Assisting Accounts and Documentations
- Inbound And Outbound Calls
- Initiate disputes
Receptionist
Stop And Shop
01.2016 - 01.2017
- Enter basic information into computer system
- Assist customers with problem resolution including accurate input of information
CUSTOMERS SERVICE
Toys R Us
01.2015 - 01.2016
- Assisting with refunds and Returns
Education
HIGH SCHOOL -
Floral Park Memorial
Floral Park01.2010
Skills
- Excellent problem-solving
- Time management
- Self-confidence
- Team player
- Communication
- Empathy
- Active listening
Certification
Pca (personal care aide)
Timeline
PCA
Community Health Care
09.2023 - Current
Customer Service Representative
Independent Components
01.2023 - Current
CUSTOMERS SERVICE REP
Expanseft
01.2018 - 01.2023
Receptionist
Stop And Shop
01.2016 - 01.2017
CUSTOMERS SERVICE
Toys R Us
01.2015 - 01.2016
HIGH SCHOOL -
Floral Park Memorial
Pca (personal care aide)
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