Nikie Carroll
Camden,SC
Summary
Diligent Business Manager with strong background in managing business operations and enhancing efficiency. Proven track record of leading teams and implementing process improvements that align with company goals. Demonstrated ability to manage financials and foster collaboration across departments.
Overview
17
17
years of professional experience
Work History
Business Manager
AMIkids
08.2025 - Current
- Led operational strategy to enhance program delivery and student outcomes.
- Developed and implemented staff training programs to improve team performance and engagement.
- Streamlined budget management processes, ensuring alignment with organizational goals and fiscal responsibility.
- Collaborated with community stakeholders to build partnerships that support youth development initiatives.
- Oversaw daily operations, ensuring compliance with regulatory standards and best practices in youth services.
- Assisted with hiring process and training of new employees.
Business Office Manager
J4 Floors
04.2022 - 07.2025
- Manage 8 employes. Take care of all Compliance and operation aspects for the company, A/R, A/P, order all office and warehouse supplies, manage cash flow, reconcile all business accounts.
- Managed office operations, ensuring streamlined workflows and efficient resource allocation.
- Developed and implemented financial reporting processes to enhance budget accuracy.
- Oversaw procurement strategies, optimizing vendor relationships and reducing costs.
- Streamlined scheduling processes, enhancing staff productivity and client satisfaction.
- Trained new employees on office protocols and software systems for operational efficiency.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
Compliance and Operations Manager
Integrated path communications
07.2023 - 04.2025
- Oversee our 3 customer service centers. Manage Daily operation reports, See that everything runs smoothly from Day to day. Help pack and ship orders when needed. Purchase materials, plan inventory and oversee warehouse efficiency.
- Remote
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Implemented compliance protocols to adhere to industry regulations and minimize risks.
- Facilitated regular team meetings to foster communication, resolve issues, and promote collaboration.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Data Entry
Evolutions Brands
08.2020 - 11.2021
- All refunds web customers and boutiques
- All refunds Amazon
- Create all credit memo's and process
- Create All RMA's
- Processes exchange orders
- Run and go over reports
- Answer phones
Agent Compliance Manager
Excess Telecom
02.2020 - 07.2021
- Reviewed real-time orders of agents.
- Created training modules for current and new hire agents.
- Conducted audits for the OIG
Accounting
Mi-Sher
01.2017 - 08.2020
- Processed accounts receivable
- Created parts PO's
- Processed po's in SAP
- Assisted in all areas of administrative work
- Data entry
- New account set up
Temp Jobs
Hourly Personal
01.2013 - 01.2017
- Accounting
Executive Administrative Assistant
Holloman Corporation
08.2012 - 01.2013
- Payroll
- Processed accounts receivable
- Accounts payable.
- Assisted in all areas of administrative work
- Data entry
- Receptionist duties
- File organization
- Research and development
Office Manager
A plus Plumbing
08.2008 - 08.2012
- Accounts receivable and payable
- Payroll
- Find and establish contracts and pricing with direct company sales groups as well as third party vendors
- Establish Inventory Controls (Min/Max, Vendor, etc)
- Create and place PO's, take in received shipments, and verify against PO's
- Create Standards of Operations
- Market investigation, analysis, and strategy
- Product research
- Event Coordination (Scheduling, Sponsor Acquisition, Payout, Registration, etc)
- Negotiated with outside vendors and service providers to obtain best cost/quality contracts
Education
High School Diploma -
Lewisville High School
Lewisville05.2000
Associates in Applied Science -
National American University
Lewisville, TX05.2012
Skills
- Procedure Development
- Critical Problem Analysis
- Market Analysis
- Rapport Building
- SAP
- Magento
- Signified
- Zonos
- Account Management
- Workflow Management
- Software Troubleshooting
- Team Leadership
- Conflict Resolution
- ADP
- MAPICS
- Quick Books
- Event Coordination
- Timeline Management
- Cost Control
- Inventory Management
- Excel Spread sheets
- Payroll
- Payroll Garnishment
- Customer Care
- MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Financial management
- Customer service
- Project management
- Employee management
Timeline
Business Manager
AMIkids
08.2025 - Current
Compliance and Operations Manager
Integrated path communications
07.2023 - 04.2025
Business Office Manager
J4 Floors
04.2022 - 07.2025
Data Entry
Evolutions Brands
08.2020 - 11.2021
Agent Compliance Manager
Excess Telecom
02.2020 - 07.2021
Accounting
Mi-Sher
01.2017 - 08.2020
Temp Jobs
Hourly Personal
01.2013 - 01.2017
Executive Administrative Assistant
Holloman Corporation
08.2012 - 01.2013
Office Manager
A plus Plumbing
08.2008 - 08.2012
High School Diploma -
Lewisville High School
Associates in Applied Science -
National American University