Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
Timeline
Generic

Nikiel Williby

Denver,CO

Summary

Dedicated and highly motivated individual with a passion for public service and a strong commitment to upholding the principles of justice. Possesses excellent communication and analytical skills, combined with a commitment to upholding the highest ethical standards. Demonstrated ability to adapt quickly, work collaboratively with diverse teams, and maintain composure in high-pressure situations. Adept at leveraging technology for research and analysis. Possessing a comprehensive understanding of investigative techniques, intelligence analysis, and criminal profiling. Committed to upholding the highest standards of integrity and confidentiality.

Overview

3
3
years of professional experience

Work History

Project Leader

Amazon
06.2021 - Current
  • Implemented a 5 WHY Analysis to find the root causes to injuries/incidents in order to execute effective solutions
  • Monthly Street Signs, which are names I put up within the facility celebrating an associate's high productivity rates
  • Created a DZ for PPQA (Pick Problem Solve), to safely give product to the Problem Solver in Pack
  • DZ (Drop Zone) tags implemented as a visual indicator to help AAs easily identify where to meet when we call them for coaching's, as well as creating a 4th DZ that was wide enough for our “Tugger” to safely transport multiple cages at once
  • Reduced project risks through comprehensive risk assessments and proactive mitigation strategies.
  • Achieved project success by efficiently allocating resources and managing schedules.
  • Boosted client satisfaction with timely delivery of high-quality project outcomes.
  • Facilitated cross-functional team coordination, fostering a collaborative work environment for successful project execution.
  • Consistently met deadlines by diligently tracking progress and implementing effective time management strategies.
  • Maintained strict adherence to quality standards, ensuring the delivery of exceptional results to clients.
  • Improved process efficiency through regular evaluation and revision of existing workflows and methodologies.
  • Established strong relationships with clients, fostering trust and open communication throughout the entire project lifecycle.
  • Successfully led multiple projects simultaneously while maintaining a focus on priorities, resource allocation, and overall strategic objectives.
  • Inspired and coached team members.
  • Managed team meetings and discussed project's goals and objectives.
  • Defined responsibilities, duties and roles of each team member.
  • Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Area Manager (L5)

Amazon
06.2021 - Current
  • Lead a team of up to 95 AAs a day in 2021 when starting off as an OB Pick Manager
  • 12-hour shifts, averaging 20,000 steps a day/night due to the fast-paced environment
  • Most holidays worked, had to be flexible with manager shift changes at any point in time
  • Shifts composing of (Sun-Wed, Wed-Sat) Days/Nights
  • Managed the Outbound Ship dock (ORD2), as well as the Outbound pack Department (DEN8)
  • Sufficient in identifying root causes to quality defects, production, safety, engagements, Learning, HR)
  • Able to identify operational barriers that may impair AAs productivity by leading with empathy and rather than assume the worst. Will conduct a thorough investigation to find the root cause to the issues
  • Heightened focus on safety, having the highest SLI (Safety Leadership Index) score for the past 2 years
  • Transitioned over to night shift to manage the OB Ship dock in 2022, where I was able to improve the sites DEA (Delivery Expectancy Accuracy) by about 15%
  • Able to run shift as Operations Manager (L6)
  • This includes managing Pick/Pack/Dock all at once as well as managing other Area Managers
  • Transferred to DEN8 to help improve their Pick Department
  • Within 2 months, brought their average rate from a 26 to a 30
  • Transitioned to OB Pack department due to the leaders having the lowest leadership/safety scores based on Associate ratings
  • Within 3 months brought their average rate from a 47 to a 65 in Pack singles and had the best leadership score in the entire region sitting at 100% favorable
  • Also able to effectively bring safety score up for all Pack managers by 5% within those 3 months.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.

Education

Bachelor's Degree in Enterprise Leadership - Business

University of Iowa
Iowa City, IA
12.2020

Skills

  • Microsoft word
  • Multitasking Abilities
  • Supervision and leadership
  • Excel
  • PowerPoint
  • Adobe
  • Teamwork and Collaboration
  • Customer Relations
  • Task Prioritization
  • Public Speaking
  • Analytical Thinking
  • Quality Assurance
  • Flexible and Adaptable
  • Dependable and Responsible
  • Self-Directed
  • Attention to Detail
  • Time Management

Volunteer Experience

  • Sigma Nu, Chairman, Iowa City, IA, 10/2017, 03/2018, My duty was to reach out to alumni and keep a positive relationship with them., Implemented different techniques to get them to fund the house.
  • Marklund, Helper, Batavia, IL, Spring 2014, Summer 2014, Served kids and adults with neurological differences, Main duty was to keep them company and help around the office.

Affiliations

  • MMA
  • Fishing
  • Hiking with my dogs
  • Boxing
  • Jiu-Jitsu
  • Wrestling

Timeline

Project Leader

Amazon
06.2021 - Current

Area Manager (L5)

Amazon
06.2021 - Current

Bachelor's Degree in Enterprise Leadership - Business

University of Iowa

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Nikiel Williby