Nikiesha C Aker
Arlington
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1998
1998
years of post-secondary education
Work History
ICU Unit Secretary
JPS Hospital
Fort Worth
03.2025 - Current
- Manage patient admissions and discharges in fast-paced ICU environment.
- Coordinate communication between medical staff, patients, and families.
- Maintain accurate patient records using electronic health record systems.
- Schedule appointments and organized patient testing efficiently.
- Assist in preparing unit for daily operations and emergencies.
- Process medical orders and ensured timely delivery of supplies.
- Provided emotional support to family members during difficult times.
- Support nursing staff by handling administrative tasks promptly.
- Monitored inventory levels and requested necessary medical supplies regularly.
Customer Service Representative
Beyond Finance
Houston
12.2022 - 02.2023
- Assisted customers with inquiries and provided information on financial products.
- Processed customer transactions accurately and efficiently using CRM software.
- Educated clients on debt management strategies to improve financial health.
- Maintained accurate records of customer interactions in database systems.
Customer Service Representative(Remote)
Vanguard Investments
Scottsdale
06.2022 - 09.2022
- Assisted clients with account inquiries and transaction processing.
- Resolved customer issues through effective communication and problem-solving techniques.
- Educated clients about investment options and account features.
- Documented client interactions accurately in the CRM system.
- Maintained knowledge of financial products and market trends for informed support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Senior Customer Service Representative
Brakebush Irving
Irving
09.2007 - 07.2019
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Managed customer accounts and updated information in the system.
- Trained new team members on company policies and procedures.
- Collaborated with sales teams to address customer needs and preferences.
Education
Master’s Academy
Duncanville, TXSkills
- Microsoft Word
- Windows
- Excel
- PowerPoint
- Computer Networking
- SAP
- EPIC
- Lotus Notes
- VISTA
- Microsoft Outlook
- Data Entry
- Appointment scheduling
- Customer relationship management
- Communication strategy
- Problem solving
- Attention to detail
- Time management
- Emotional support
Timeline
ICU Unit Secretary
JPS Hospital
03.2025 - Current
Customer Service Representative
Beyond Finance
12.2022 - 02.2023
Customer Service Representative(Remote)
Vanguard Investments
06.2022 - 09.2022
Senior Customer Service Representative
Brakebush Irving
09.2007 - 07.2019
Master’s Academy