Summary
Overview
Work History
Education
Skills
Timeline
Education And Licenses
Education And Licenses
Receptionist

Nikina Jones

Pueblo,CO

Summary

Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations. Successfully manages high-volume workloads in rapidly changing environments.


Overview

25
25
years of professional experience

Work History

Office Manager | HR | Executive Assistant to CEO

HEALTH COLORADO, INC.
03.2019 - 07.2023
  • Directly support day-to-day activities of the CEO, C-Suite team, Board of Directors, staff, and oversee day-to-day business operations.
  • Direct and coordinate activities for projects ranging in durations for 90-days to ongoing operations with a budget from $100k to $2 million
  • Coordinate and organize large meetings including all travel arrangements while staying within budget
  • Maintain communication with the Board of Directors, manage materials, details, transcribe monthly meeting minutes for board meeting, finance meetings.
  • Maintain multi-dimensional complex calendars of meetings and events
  • Coordination of communications, schedule, prepare documentation, prepare presentations, and track follow up actions for staff, Board of Directors, finance, C-Suite, and ad hoc meetings as requested
  • Research and produce materials necessary to complete projects
  • Track, review, and edit State contract deliverables
  • Provide oversite and support of annual Community Reinvestment Grant process to completion, to date 26 grants awarded totaling $2,863,256.40.
  • Human Resource activities including orientation, onboarding new employees, payroll administration, retirement account set-up, administration of benefits, and short-term and long-term disability
  • Preparation of Employee Handbook
  • Prepare expense reports
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained accurate employee records, ensuring timely updates and adherence to data privacy standards.
  • Created customized onboarding materials for new hires, facilitating a smooth transition into the company culture and expectations.
  • Coordinated employee training programs, enhancing skill sets and fostering professional development opportunities.
  • Managed sensitive employee relations issues effectively while maintaining strict confidentiality.
  • Implemented progressive discipline measures when necessary, upholding company policies consistently.
  • Acted as liaison between employees and senior leadership team, fostering open lines of communication for feedback loop improvements.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
  • Took notes and dictation at meetings.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Created succession plans to provide continuity of operations during leadership transitions.

Independent Contractor

SHOPPER JOBS
04.2011 - 12.2018
  • Developed a consistent approach to communication with salespeople to collect data and obtain a true understanding of a shopping experience with each company
  • Provide clear and effective reports detailing all observations regarding strengths and weaknesses to improve overall performance and customer experience
  • Collect information about employees' attitudes and behavior toward customers as part of a company's training program.
  • Managed up to 10 projects simultaneously, prioritizing tasks and meeting deadlines consistently.

Office Manager

PEPSI BOTTLING GROUP
01.2006 - 01.2007
  • Directly support day to day activities of Unit Manager
  • Perform all human resource activities including orientation, onboarding new employees, payroll administration, and administration of benefits
  • Maintained compliance with PBG policies and internal controls, including driver compliance with D.O.T
  • Maintain budgetary allowances as dictated by the corporate office
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversight of facility maintenance requests, coordinating with building management to address repairs or improvements resulting in a 15% reduction in a 6 month period.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated special projects and managed schedules.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Executive Assistant

ONTARIO NEON COMPANY, INC.
01.2001 - 01.2002
  • Directly support day to day activities of President/CEO and Vice President
  • Developed and implemented new Inventory system which resulted in a 5% reduction in job costs
  • Job tracking from bid to completion
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions, job costing, and purchase orders regularly to ensure balanced budgets.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Coordinated events and worked on ad hoc projects.
  • Upheld strict timetables by maintaining accurate, balanced calendars.

Manager of International Accounts and Customer Service

DEL MAR DESIGNS/COMPEX INTERNATIONAL
01.1999 - 01.2001
  • Managed call center to process complaints and claims efficiently.
  • Managed 5 International accounts and maintained communication with 4 international manufacturing plants concerning all accounts
  • Coordinated travel arrangements for Vice President of sales, assist with sales shows.
  • Processed and maintained purchase orders, letters of credit, inventory, training, purchasing, accounts payable, and accounts receivable.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

Scrum Master Lean Champion Certification - Project Management

Management And Strategy Institute
Online
10.2023

Project Management Certification - Project Management

Management And Strategy Institute
Online
07.2023

Lean Six Sigma Black Belt (ICBB) Certified - Project Management

Management And Strategy Institute
Online
11.2021

Quick Books Certified - Accounting Technology And Bookkeeping

Francis Tuttle Technology Center - Rockwell
Oklahoma City, OK
04.2018

Certified Medical Transcription - Medical Transcription

Pueblo College of Business And Technology
Pueblo, CO
10.1992

Skills

  • Account Management, Project Management, Project Coordination, Administration, and Facility Management
  • Oral and Written Communication, Strong Organizational Skills, Office Management, Administration Support, Positive Teamwork and Collaboration
  • Strong Problem Solving, Detail Oriented, Exceptional Customer Service Skills, Adaptable to Change, Take Initiative and Work Independently
  • Proficient in Microsoft Office, Adobe, PowerPoint, and Zoom
  • Expense Reporting, Financial Tracking
  • Compliance Monitoring, Policy Development and Implementation
  • Scheduling and Calendar Management
  • Human Resources, Employee Training, Employee Hiring, Payroll and Budgeting, Performance Improvement, Conflict Resolution
  • Scheduling Coordination, Event Coordination, and Meeting Planning

Timeline

Office Manager | HR | Executive Assistant to CEO

HEALTH COLORADO, INC.
03.2019 - 07.2023

Independent Contractor

SHOPPER JOBS
04.2011 - 12.2018

Office Manager

PEPSI BOTTLING GROUP
01.2006 - 01.2007

Executive Assistant

ONTARIO NEON COMPANY, INC.
01.2001 - 01.2002

Manager of International Accounts and Customer Service

DEL MAR DESIGNS/COMPEX INTERNATIONAL
01.1999 - 01.2001

Scrum Master Lean Champion Certification - Project Management

Management And Strategy Institute

Project Management Certification - Project Management

Management And Strategy Institute

Lean Six Sigma Black Belt (ICBB) Certified - Project Management

Management And Strategy Institute

Quick Books Certified - Accounting Technology And Bookkeeping

Francis Tuttle Technology Center - Rockwell

Certified Medical Transcription - Medical Transcription

Pueblo College of Business And Technology

Education And Licenses

  • Lean Six Sigma Black Belt (ICBB) Certified, Management and Strategy Institute 2021
  • Project Management Certification, Management and Strategy Institute 2023
  • Scrum Master Lean Champion Certification, Management and Strategy Institute 2023
  • QuickBooks Certified, Francis Tuttle, 2018
  • Medical Transcriptionist Certified, Pueblo College of Business and Technology 1992
  • Bachelor's Degree Business Administration

Education And Licenses

  • Lean Six Sigma Black Belt (ICBB) Certified, Management and Strategy Institute 2021
  • Project Management Certification, Management and Strategy Institute 2023
  • Scrum Master Lean Champion Certification, Management and Strategy Institute 2023
  • QuickBooks Certified, Francis Tuttle, 2018
  • Medical Transcriptionist Certified, Pueblo College of Business and Technology 1992
  • Bachelor's Degree Business Administration

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Nikina Jones