Summary
Overview
Work History
Education
Skills
Timeline
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Niki R. Hamilton

Florissant,MO

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

7
7
years of professional experience

Work History

IT Support Specialist

Mercy
Sunset Hills, Missouri
07.2020 - Current
  • Provided Tier 1 & 2 IT support to non-technical internal users through desk side support services.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assigned system permissions and set up computers to assist with onboarding new employees
  • Answered questions and provided information to customers about new software or hardware.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided documentation on troubleshooting of technical processes to support desk staff.

Patient Access Registrar

SSM Health Medical Group
St Charles, Missouri
08.2019 - 07.2020
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Supported providers in outpatient medical office through coordinating all administrative operations.

DOJ Business Representative

Specturm
Town & Country, Missouri
06.2014 - 12.2018
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma -

Riverview Gardens Sr. High School
St Louis, MO
05.2004

Skills

  • Database Search and Data Entry Skills
  • Documenting and Recording Information
  • Helpful and Service-Oriented
  • Comfort with Technology and Databases
  • 50 WPM Typing Speed
  • Microsoft Windows and Office
  • Error Detection
  • Technical Troubleshooting
  • Resolving Problems and Incidents
  • Hardware and Software Configuration
  • Online Chat Support

Timeline

IT Support Specialist

Mercy
07.2020 - Current

Patient Access Registrar

SSM Health Medical Group
08.2019 - 07.2020

DOJ Business Representative

Specturm
06.2014 - 12.2018

High School Diploma -

Riverview Gardens Sr. High School

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Niki R. Hamilton