Nikira Brown
New Orleans
Summary
Senior Claim Adjuster with experience in property, casually commercial auto and trucking claims. My objective is to enter a position that will allow for company and individual growth in a fast-paced, challenging environment. Which will allow me to utilize my skills and previous working experiences for future growth and career advancement.
Experienced with evaluating construction sites for safety and quality compliance. Uses problem-solving skills to identify issues and implement solutions efficiently. Knowledge of regulatory standards and project management ensures thorough and accurate inspections.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Site Inspector
Dewberry / FEMA
10.2024 - Current
- Monitored schedules to verify project completion on schedule and within approved cost limitations.
- Used Workforce and Survey123 to complete daily logs and inspection reports.
- Responded to inquiries from contractors and public regarding code violations and other issues with projects.
- Maintained accurate records of all site inspections, documenting findings for future reference and analysis.
- Made and submitted reports detailing finding and any actions taken.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Documented recurrent issues and worked with contractors to prevent re-occurrence.
- Determined work met applicable city, state and federal guidelines and discipline-specific codes.
- Noted violations and issued documentation such as stop work orders to contractors or owners.
Inspector
Vanguard Emergency Management
08.2017 - 09.2024
- Prepared reports detailing findings of inspections, investigations, and tests.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
Property Claim Adjuster (Daily Claims)
Alacrity
07.2023 - 12.2023
- I determined whether the insured's policy covers claimed loss
- Interviewed insured to gather loss facts
- Reviewed damage estimates for property damages
- Issued payments per damage estimates
- Managed a caseload of over 100 claims
- Meeting deadlines and consistently exceeding performance targets
Premise General Liability Claims Adjuster
Morris Bart Attorney's Office
03.2023 - 05.2023
- I monitored and audited premises accident legal cases, reviewed evidence obtained in investigations to evaluate a claim
- Managed strict confidential documents and complied with HIPPA regulations
- I also was responsible for sending certified letters of Representation to Defendants, called and interviewed clients to gather information to begin investigations while working closely with 4 different attorneys
Travel Claims Adjuster
Crawford and Company
12.2022 - 03.2023
- My position consisted of me Investigating travel claims for General, Starr, and Custard
- I determined if Coverage was proper to award refund for cancellation of trips
- I also interviewed claimants to gather facts of loss while issuing payments if loss was granted per policy
Auto Claims Adjuster
Custard Insurance Adjuster
02.2021 - 01.2022
- Upon my daily working duties, I educated and assisted the insured on claimants' policy and the claim process
- I Collaborated cooperatively with claimants or clients to arrange vehicle inspections, analyzed case files for clients to determine the level of loss and compensation
- Upon that I contacted lien holders for payoff information
- I denied, settled, and authorized payments based upon field adjuster reports along with damaged photos
- Furthermore, I set accurate amounts of reserves, worked daily diaries, emails, and returned voicemail calls in a timely matter
Defect Construction Claim Adjuster
EMC Insurance
03.2019 - 01.2021
- Reviewed the claim notice, contracts, state statutes and policies to verify the appropriate coverage, deductibles, and payees
- Obtained statements from insureds, claimants, and witnesses and documents summaries within the claims system
- Requests and analyzes investigative and other relevant reports, claim forms and document when appropriate
- Reviews legal budget/invoices and litigation related expenses for accuracy and appropriateness
- Communicate with insureds, claimants, and attorneys to negotiate the settlement of claims
CAT Property Claim Adjuster
QA Claims, Inc.
05.2018 - 01.2019
- My position consisted of me Assisting Mitigation exposure to reduce claims cost
- I reviewed claims for strategy to ensure that claims moved forward towards closure
- I Also denied, settled, and authorized payments based on field adjuster reports along with damaged photos
- Interpreted policy and evaluated coverage issues on different policies and endorsements
- I wrote and sent denial letters when coverage was denied and interviewed policy holders to gather loss information
Bodily Injury Claim Adjuster
Allstate Insurance Company
01.2017 - 05.2018
- My position consisted of me determining Coverage and providing customers with detailed estimates and the policy
- I worked independently, within a team, and virtually providing empathy to the insured, while helping them through the claims process
- I also issued payments or denied claims in a timely manner in accordance with policy
- I took recorded statements from insured and claimants, finalized liability and negotiations with medical providers, ordered police reports and other records for ISO database
Education
Associates of General Studies -
Delgado Community College
New Orleans, LA05.2015
High School Diploma -
Alcee Fortier Senior High School
New Orleans, LA05.2000
Skills
- Microsoft Office
- Investigate and Confirm Coverage
- Negotiation Skills
- Analytical Skills
- Strong Communication Skills
- Customer Service Skills
- Issue Settlement Payments
- Documenting Claims Files
- Interviewing Insured/Claimants and Witnesses
- Handle Property Claims
- Handle Liability Claims
- Problem-solving
- Time management
- Attention to detail
- Teamwork
- Organization skills
- Problem-solving abilities
- Multitasking
- Worksite safety
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Inspection reporting
- Safety awareness
- Decision-making
- Professionalism
- Risk assessment
- Quality assurance
- Data analysis
Certification
- National Flood Insurance Program Certification (NFIP)
- State Farm Auto Certified
- State Farm Property and Auto Certified
- TWIA Certified
- Louisiana Citizens Certified
Licensedadjusterstates
# 842974, # 2597216, # W668179, # 10709514, # ADN409108, # 19266258, # 19266258, # 11036335, # 3001066390, # 3577011, # 19266258, # 3002284071
Phone
cellular, (504) 215-2232
Timeline
Site Inspector
Dewberry / FEMA
10.2024 - Current
Property Claim Adjuster (Daily Claims)
Alacrity
07.2023 - 12.2023
Premise General Liability Claims Adjuster
Morris Bart Attorney's Office
03.2023 - 05.2023
Travel Claims Adjuster
Crawford and Company
12.2022 - 03.2023
Auto Claims Adjuster
Custard Insurance Adjuster
02.2021 - 01.2022
Defect Construction Claim Adjuster
EMC Insurance
03.2019 - 01.2021
CAT Property Claim Adjuster
QA Claims, Inc.
05.2018 - 01.2019
Inspector
Vanguard Emergency Management
08.2017 - 09.2024
Bodily Injury Claim Adjuster
Allstate Insurance Company
01.2017 - 05.2018
High School Diploma -
Alcee Fortier Senior High School
Associates of General Studies -
Delgado Community College
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