Nikira Brown
New Orleans
Summary
Senior Claim Adjuster with experience in property, casually commercial auto and trucking claims. My objective is to enter a position that will allow for company and individual growth in a fast-paced, challenging environment. Which will allow me to utilize my skills and previous working experiences for future growth and career advancement.
Experienced with evaluating construction sites for safety and quality compliance. Uses problem-solving skills to identify issues and implement solutions efficiently. Knowledge of regulatory standards and project management ensures thorough and accurate inspections.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Site Inspector
Dewberry / FEMA
02.2024 - 04.2025
- Monitored schedules to ensure project completion within timelines and budget constraints.
- Utilized Workforce and Survey123 for daily logs and inspection report generation.
- Addressed contractor and public inquiries regarding code violations and project issues.
- Maintained comprehensive records of site inspections, ensuring accurate documentation for future reference.
- Prepared detailed reports outlining findings and actions taken during inspections.
- Kept current with inspection regulations, codes, ordinances, and industry techniques.
- Documented recurring issues and collaborated with contractors to implement preventive measures.
- Verified compliance with city, state, federal guidelines, and discipline-specific codes.
Inspector
Vanguard Emergency Management
08.2017 - 09.2024
- Generated reports detailing findings from inspections, investigations, and tests.
- Documented findings in detailed reports for review by management and stakeholders.
- Filled out and submitted logs and paperwork on-time.
- Documented all inspection results accurately in accordance with established guidelines.
- Enhanced quality assurance procedures to reduce errors and boost inspection effectiveness.
- Maintained current inspection and audit records to facilitate accurate reporting and analysis.
Property Claim Adjuster (Daily Claims)
Alacrity Solutions
07.2023 - 01.2024
- Evaluated policy coverage for each claimed loss to ensure compliance.
- Evaluated claims to determine coverage and liability.
- Communicated with clients to gather information and resolve issues.
- Documented findings in claims management systems accurately.
- Conducted interviews with insured parties to collect detailed loss information.
- Assessed damage estimates to verify property damage valuations.
- Authorized payments based on verified damage assessments.
- Handled over 100 claims efficiently, maintaining high standards.
- Consistently surpassed performance targets, adhering to strict deadlines.
Premise General Liability Claims Adjuster
Morris Bart Attorney's Office
03.2023 - 06.2023
- Monitored and audited legal cases related to premises accidents, evaluating claims through evidence review.
- Investigated general liability claims for accuracy and completeness.
- Maintained detailed case files to ensure compliance with legal standards.
- Communicated clearly with clients regarding claim status and next steps.
- Worked collaboratively with legal counsel on litigation matters.
- Managed confidential documents while ensuring compliance with HIPAA regulations.
- Conducted client interviews and gathered information to initiate investigations, collaborating closely with four attorneys.
- Prepared and dispatched certified letters of representation to defendants, facilitating prompt communication.
Travel Claims Adjuster
Crawford and Company
12.2022 - 03.2023
- Investigated travel claims for General, Starr, and Custard to ensure proper coverage.
- Reviewed insurance claims for accuracy and compliance with company policies.
- Evaluated damage reports and assessed costs for various claims.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Determined eligibility for refunds on trip cancellations based on policy guidelines.
- Conducted interviews with claimants to gather facts regarding loss and payment issuance.
- Issued payments for losses granted under policy terms.
Auto Claims Adjuster
Custard Insurance Adjuster
02.2021 - 01.2022
- Educated and assisted insured on policy details and claims process.
- Reviewed insurance policies to determine coverage and liability issues.
- Negotiated settlement amounts with clients and service providers effectively.
- Prepared detailed reports summarizing all aspects of the claims process.
- Collaborated with clients to coordinate vehicle inspections and analyze case files for loss assessment.
- Contacted lien holders to obtain payoff information promptly.
- Denied, settled, and authorized payments based on field adjuster reports and damage photos.
- Established accurate reserve amounts while managing daily diaries and communications efficiently.
Defect Construction Claim Adjuster
EMC Insurance
03.2019 - 01.2021
- Verified claim notices, contracts, statutes, and policies for accurate coverage and deductibles.
- Ensured compliance with regulatory requirements relating to claims handling.
- Assessed potential losses for insureds in accordance with applicable laws and regulations.
- Obtained and documented statements from insureds, claimants, and witnesses within claims system.
- Requested and analyzed investigative reports and claim forms to ensure thorough documentation.
- Reviewed legal budgets, invoices, and litigation expenses for accuracy and compliance.
- Negotiated settlements by communicating effectively with insureds, claimants, and attorneys.
CAT Property Claim Adjuster
QA Claims, Inc.
05.2018 - 01.2019
- Assisted in mitigating exposure to reduce claims costs.
- Investigated incidents by collecting evidence and interviewing involved parties.
- Reviewed claims strategies to expedite closure.
- Denied, settled, and authorized payments based on field adjuster reports and damage assessments.
- Interpreted policy documents and evaluated coverage issues across various policies and endorsements.
- Conducted interviews with policyholders to gather loss information and wrote denial letters as necessary.
Bodily Injury Claim Adjuster
Allstate Insurance Company
01.2017 - 05.2018
- Delivered detailed policy estimates to customers with precise coverage determination.
- Provided empathetic support during claims processing, both independently and collaboratively.
- Processed claim payments or denials swiftly in accordance with policy guidelines.
- Collected recorded statements from insured parties and claimants to assess liability accurately.
- Negotiated fair settlements with medical providers on claims.
- Requested police reports and additional records for integration into ISO database.
- Facilitated team communication to enhance workflow efficiency.
- Maintained accurate documentation of claims processes and outcomes for reporting.
Education
Associates of General Studies -
Delgado Community College
New Orleans, LA05.2015
High School Diploma -
Alcee Fortier Senior High School
New Orleans, LA05.2000
Skills
- Microsoft Office proficiency
- Analytical skills
- Negotiation expertise
- Effective communication
- Customer service excellence
- Claims processing
- Claims documentation
- Interviewing techniques
- Property claims handling
- Liability claims management
- Problem-solving strategies
- Time management skills
- Attention to detail
- Team collaboration
- Organizational skills
- Multitasking capabilities
- Worksite safety practices
- Safety awareness training
- Decision-making abilities
- Professional demeanor
- Risk assessment techniques
- Quality assurance processes
- Data analysis proficiency
Certification
- National Flood Insurance Program Certification (NFIP)
- State Farm Auto Certified
- State Farm Property and Auto Certified
- TWIA Certified
- Louisiana Citizens Certified
Phone
cellular, (504) 215-2232
Licensedadjusterstates
# 842974, # 2597216, # W668179, # 10709514, # ADN409108, # 19266258, # 19266258, # 11036335, # 3001066390, # 3577011, # 19266258, # 3002284071
Timeline
Site Inspector
Dewberry / FEMA
02.2024 - 04.2025
Property Claim Adjuster (Daily Claims)
Alacrity Solutions
07.2023 - 01.2024
Premise General Liability Claims Adjuster
Morris Bart Attorney's Office
03.2023 - 06.2023
Travel Claims Adjuster
Crawford and Company
12.2022 - 03.2023
Auto Claims Adjuster
Custard Insurance Adjuster
02.2021 - 01.2022
Defect Construction Claim Adjuster
EMC Insurance
03.2019 - 01.2021
CAT Property Claim Adjuster
QA Claims, Inc.
05.2018 - 01.2019
Inspector
Vanguard Emergency Management
08.2017 - 09.2024
Bodily Injury Claim Adjuster
Allstate Insurance Company
01.2017 - 05.2018
Associates of General Studies -
Delgado Community College
High School Diploma -
Alcee Fortier Senior High School
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