Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Timeline
Generic

Nikisha Heath

Jeffersonville,IN

Summary

Proven leader with extensive experience at Sodexo Government Services, adept in operational efficiency and cost reduction, enhancing customer satisfaction by over 30%. Excels in employee relations and superb time management, embodying a hard-working mindset with a focus on significant achievements.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Sodexo Government Services
Ft Stewart, GA
09.2021 - 03.2024
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created schedules and monitored payroll to remain within budget.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Guided management and supervisory staff to promote smooth operations.

Operations Manager II

Sodexo Government Services
Ft Stewart, GA
10.2018 - 09.2021
  • Running of the kitchen, PTS and Retail areas on a day to day basis
  • Includes; tracking logs, HACCP's, training, cash inventory, stock inventory, schedules, payroll, client retention and relations, coaching and menu planning with implementation

Food Service Manager II

Sodexo Government Services
Fort Stewart, GA
05.2017 - 10.2018
  • Responsible for tray accuracy audits on a weekly basis, as well as patient satisfaction surveys, test trays, and the sanitation inspection as required
  • Maintains a safe work environment for the staff as well as the client
  • Responsible for the Food safety training as well as the Physical safety training required on a monthly basis
  • Responsible for the cash count and cashiers balancing on a daily basis

Education

Associate of Applied Science -

Fortis College
04.2016

Skills

  • Dependable
  • Employee relations
  • Superb time management skills
  • Customer service focus
  • Team player
  • Energetic nature
  • Hard-working mindset
  • Payment processing

Certification

  • Manager ServSafe, 2014, 2017, 2019
  • ServSafe Instructor and Proctor, 2019

Awards

  • Spirit of Sodexo Team Silver Hurricane Matthew, 2017
  • Spirit of Sodexo Community Team, 2019
  • MTF (Military Treatment Facility) of the year, 2018
  • Employee of the Year, 2014

Timeline

General Manager

Sodexo Government Services
09.2021 - 03.2024

Operations Manager II

Sodexo Government Services
10.2018 - 09.2021

Food Service Manager II

Sodexo Government Services
05.2017 - 10.2018

Associate of Applied Science -

Fortis College

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Nikisha Heath