Nikisha Perreira
Annapolis,MD
Summary
Driven to excel in nursing with a strong foundation in hospitality, demonstrated through exceptional customer service and guest engagement at Cheesecake Factory Inc. Leveraged communication skills and a CNA license to enhance guest satisfaction, achieving significant sales increases by upselling. Adept at maintaining high standards of safety and sanitation, embodying a robust work ethic and hospitality expertise.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
2024
2024
years of professional experience
Work History
Server and Host
Pussers
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Restaurant Hostess
Cheesecake Factory Inc
07.2019 - 01.2024
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
Annapolis High School
05.2023
Skills
customer service experience, including telephone etiquette and office administrative responsibilities within high-volume environments Looking to leverage exceptional communication skills to transform the front-office experience I also have a cna license I wanna become a nurse
- Exceptional customer service
- Strong Work Ethic
- Guest Engagement
- Hospitality service expertise
- Food Running
- High-volume dining
Timeline
Restaurant Hostess
Cheesecake Factory Inc
07.2019 - 01.2024
Server and Host
Pussers
Annapolis High School
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