NIKISHA PYE
Garland,TX
Summary
Personable and responsible Cashier with 20 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Overview
26
26
years of professional experience
Work History
Internal Audit Manager
DFW Oil
10.2020 - 10.2024
- Contributed to continuous improvement efforts within the department by sharing best practices and offering constructive feedback on existing processes.
- Maintained detailed records of completed audits for reference purposes, ensuring easy access to historical information when needed.
- Participated in industry conferences and professional development opportunities to stay current with emerging trends and best practices within the field of internal auditing.
- Enhanced audit efficiency by implementing risk-based audit strategies and streamlining processes.
- Reduced financial discrepancies by conducting thorough internal audits and identifying areas for improvement.
- Conducted regular follow-up reviews to ensure that previously identified concerns were addressed appropriately in a timely manner.
Picker Packer
Chewy
09.2017 - 10.2020
- Selected products for specific routes according to pick sheets
- Unloaded, picked, staged and loaded products for shipping
Manager
Murphy Usa
11.2011 - 08.2017
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Organized weekly sales reports for the sales department to track product success
- Cross-trained and provided back-up for other customer service representatives when needed
- Worked as a team member performing cashier duties, product assistance and cleaning
- Resolved product issues and shared benefits of new technology
- Worked under strict deadlines
Manager
Tetco
01.1999 - 11.2011
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Organized weekly sales reports for the sales department to track product success
- Trained 10 new employees quarterly
Skills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Customer service expert
- Invoice processing
- Adaptive team player
- Courteous demeanor
- Energetic work attitude
- Large cash/check deposits expert
- Markdown/promotional procedures
- Store maintenance ability
- Inventory control familiarity
- Visual merchandising proficiency
- Opening/closing procedures
- Customer Assistance
Accomplishments
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Computed Data Reports
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Career Overview
Personable and responsible Cashier with 20 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Timeline
Internal Audit Manager
DFW Oil
10.2020 - 10.2024
Picker Packer
Chewy
09.2017 - 10.2020
Manager
Murphy Usa
11.2011 - 08.2017
Manager
Tetco
01.1999 - 11.2011
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