Summary
Overview
Work History
Education
Skills
Cooking international foods, baking cakes and pies as well as gardening.
Timeline
Generic
Nikisha Williams

Nikisha Williams

Athens,GA

Summary

Proven to enhance customer satisfaction and bakery sales at Walmart through exceptional service and deep bakery product knowledge. Skilled in food safety and customer relations, demonstrating a commitment to cleanliness and hygiene. Streamlined inventory processes at HomeGoods, achieving optimal stock levels. Collaborates effectively with teams, ensuring high-quality food preparation and efficient service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

16
16
years of professional experience

Work History

Deli/Bakery Sales Associate

Walmart
12.2021 - 11.2023
  • Maintained safe food handling standards at all times.
  • Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
  • Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
  • Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
  • Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
  • Frosted and iced doughnuts, and pastries.
  • Changed register tapes, replaced employee supplies and washed windows and display cases.
  • Offered every customer exceptional service and learned regular customers' preferences.
  • Stocked and faced bakery cases with daily offerings.
  • Discussed cake design options, available flavors and specific event needs.
  • Maintained accurate records of production, shrink, sales, and inventory to support profits and revenue.
  • Developed strong relationships with regular customers by remembering their preferences and making tailored suggestions during future visits.
  • Increased bakery sales by proactively engaging with customers and providing personalized product recommendations.
  • Trained new associates on proper bakery department procedures, ensuring consistent quality across all personnel.
  • Demonstrated strong product knowledge, answering customer inquiries confidently and accurately to facilitate informed purchasing decisions.
  • Assisted customers in selecting suitable baked goods for their dietary needs and preferences, fostering loyalty among health-conscious clientele.
  • Assisted in the preparation of customer orders by packaging items carefully and securely, maintaining product integrity throughout the purchasing process.
  • Conducted weekly audits of bakery products for freshness and quality control purposes, upholding high standards within the department.
  • Provided exceptional customer service through active listening, empathetic responses, and timely resolution of issues or concerns.
  • Managed inventory effectively by rotating stock, reducing waste, and maintaining accurate records of products sold.
  • Contributed to a positive work environment by fostering collaboration and open communication among team members, leading to improved departmental morale and productivity.
  • Enhanced customer satisfaction through prompt and efficient service at the bakery counter.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Inspected goods to establish accurate pricing and labeling.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Deli Cook

Ingles Markets Inc
08.2019 - 01.2020
  • Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
  • Reduced wait times for customers by quickly preparing made-to-order dishes without sacrificing quality or presentation standards.
  • Streamlined prep processes by creating an effective workflow that reduced preparation time without compromising product quality.
  • Trained new staff members on proper cooking techniques, equipment usage, and safety protocols to maintain consistent performance levels across the team.
  • Contributed to cost control measures by minimizing ingredient waste through careful portioning practices during food preparation.
  • Fostered a positive work environment through teamwork, open communication, and constructive feedback among staff members.
  • Achieved high marks on health inspections by adhering strictly to cleanliness guidelines in all aspects of kitchen operations.
  • Increased sales volume through consistent upselling of specialty items while maintaining a professional demeanor at all times.
  • Assisted in maintaining a well-stocked deli case by replenishing items as needed and rotating products to ensure freshness.
  • Improved overall efficiency by multitasking in various roles such as cashier, cook, or stocker when necessary.
  • Collaborated with team members to provide exceptional customer service and high-quality products, leading to increased customer satisfaction.
  • Consistently maintained food temperatures within safe ranges by monitoring cooking equipment settings throughout the day.
  • Ensured excellent presentation of products with attention to detail in plating and garnishing each dish according to established guidelines.
  • Operated and maintained grills, fryers and other cooking equipment.
  • Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
  • Restocked stations and supplies during slower periods between rushes.
  • Verified accurate portioning of food items and garnishes.
  • Adhered to strict food safety regulations and hygiene standards.
  • Followed recipes and cooking techniques for consistent results.
  • Checked freshness and quality of ingredients.
  • Monitored food temperatures for proper cooking and safe consumption.
  • Worked closely with other kitchen staff to facilitate timely completion of orders.
  • Utilized problem-solving skills to address customer complaints.
  • Washed, peeled and seeded fruits and vegetables to prepare for consumption.

Layup Associate

HomeGoods Distribution Center
10.2017 - 09.2018
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recorded count of merchandise being delivered to the warehouse and making sure correct merchandise and quantity was received.
  • Posted the proper signage for damaged or incorrect shipments.
  • Sorted shipment that was not sorted or labeled printed out paperwork for shipment being unloaded .

Dietary Aide/Cook

Family Life Enrichment Center
08.2007 - 04.2010
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Followed all food safety regulations while preparing meals for patients.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Streamlined meal assembly processes for faster service without compromising quality or accuracy.
  • Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.

Education

GED -

Athens Technical College
Monroe, GA
08.2002

Skills

  • Excellent customer service
  • Patience and Empathy
  • Cleanliness and hygiene
  • Safety awareness
  • Great Attitude
  • Equipment safety
  • Customer Relations
  • Kitchen Support
  • Food handling knowledge
  • Food safety understanding
  • Equipment Maintenance
  • Workplace Safety
  • Customer Satisfaction
  • Team Collaboration
  • Bakery equipment knowledge
  • Food Preparation
  • Stocking and Shelving
  • Surface cleaning
  • Stock Rotation
  • Temperature Control
  • Friendly and Helpful
  • Honest and Dependable
  • Time Management
  • Attention to Detail
  • Customer Assistance
  • Multitasking Abilities
  • Problem-solving abilities

Cooking international foods, baking cakes and pies as well as gardening.

I enjoy cooking food from different cultures as I grew up the child of a Army man and have lived in many places in the USA and Germany twice. I enjoy baking cakes and pies of all kinds it's my way of relieving stress. My family started planting a garden 7 years ago and have successfully grown and harvested not only enough vegetables for our family but also enough to sell and trade with family members and neighbors. 

Timeline

Deli/Bakery Sales Associate

Walmart
12.2021 - 11.2023

Deli Cook

Ingles Markets Inc
08.2019 - 01.2020

Layup Associate

HomeGoods Distribution Center
10.2017 - 09.2018

Dietary Aide/Cook

Family Life Enrichment Center
08.2007 - 04.2010

GED -

Athens Technical College

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Nikisha Williams