Nikisha Williamson

A. Develop and maintain effective systems and strategies, documents and procedures as needed to facilitate flow of
information between department managers and pricing in order to maintain an accurate and systematic oversight
of all product data files.
B. Create and maintain a system for all staff to communicate all pricing problems and the quick resolution of all
issues, including: regular and sale price, UPC/PLU incongruities, tax/food stamp status etc.
C. Ensure accuracy through continually improving systems and through regular accuracy/verification testing.
D. Ensure all promotional pricing is overseen accurately, efficiently and in accordance with start/end dates and
duration for all promotional events.
E. Ensure full working knowledge of POS system. Work with appropriate IT providers to ensure data base and
information security at all times and with appropriate back-up precautions. Advise Front End Manager of any
repair, replacement or upgrade needs.
F. Ensure all scales and related POS equipment are accurate and comply with all regulatory requirements.
G. Collaborate with department managers as necessary to ensure effective and efficient systems for addition,
subtraction or adjustments to the product mix. Ensure all changes in product mix are reflected accurately in the
POS database at all times.
H. Work with managers to ensure all regular and sale signs are accurate.
I.
Oversee the processing of invoices with changes and additions as they pertain to cost and ensure invoices are
forwarded to accounting in a timely manner.
J. Provide PLU/price list for department specific items as requested.
K. Provide training to department staff and other designated people, the proper way to process a price change or
specific report.
L. Ensure adequate and knowledgeable back-up and succession planning are in place at all time in the event of a
planned or unplanned absence.
II. DATA ANALYSIS SERVICES
A. Ensure database entries are maintained in a uniform and prescribed manner in order to allow for best sorting and
analysis at all times.
B. Run routine product/margin reports as scheduled, as well as upon request by the sales department managers or
other buyer as needed in order to assist in analysis of margin, mix or category dynamics.
C. Continually update managers regarding scanning, pricing, concerns, successes, and verification results in order to
continually improve data accuracy and integrity.
D. Continually examine new software or new operational systems in order to maximize efficiency with regard to POS
system, pricing and analysis functions.
E. Continually assess new ways to provide data analysis support services to the organization that respond to arising
needs or that can help the organization meet its long-term goals.
F. Collaborate with finance office, branding team, or department managers as needed in order to continually improve
internal systems.
G. Provide GM, store operations manager or other designated managers training on the POS system as needed.
IV. LEADERSHIP
A. Serve as a member of the Store Operations Team, providing support to other team members and other
managers/staff throughout the co-op in order to meet the organization’s goals.
B. Commit to and adhere to all leadership standards for conduct, communication and professionalism.
C. Provide effective collaboration that fosters excellent communication, setting and monitoring of team goals and
strong planning processes.
D. Attend all management and/or organization meetings as requested. Present training on new topics, programs or
initiatives at team meetings or all-staff meetings as requested or as needed.
E. May be asked to provide significant support during any expansion in order to guarantee safe, accurate and secure
data management in any new configuration.
F. Perform other tasks assigned by the Front End Manager as needed.
G. Provide assistance at store level as needed.
Work Person In Charge shifts if scheduled, with focus on total store operations.
H. Perform all other duties as assigned by GM or Front End Manager.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enforced company policies and regulations with employees.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Improved team productivity by implementing efficient scheduling and task delegation methods.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
• Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.