Nikita Abernathy
Summary
Enhancing patient care and staff efficiency which specializes in implementing healthcare programs and leading team development, showcasing strong relationship-building and medical terminology skills. Achieved significant improvements in patient satisfaction and operational workflows, demonstrating a commitment to excellence and results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable and enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help achieve company goals.
Overview
27
27
years of professional experience
Work History
Office Administration Assistant
U'Nique Home Care
08.2017 - 01.2024
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Collaborated with manager to maintain daily operations.
- Implemented successful healthcare program through professionalism, quality of care, and patient satisfaction.
- Trained newly hired caregivers
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Scheduled, managed pre-certifications and verified insurance coverage.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Created customized care plans, working with staff and families to assess and meet individual needs.
- Assisted with showers, errands, cooking, cleaning, laundry and driving to appointments when needed.
Senior Caregiver
Hampton Plus Care
05.2010 - 08.2017
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Offered companionship and kindness to elderly patients.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Scheduled daily and weekly care hours for client caseload.
- Recorded status and duties completed in logbooks for management.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Monitored clients' overall health and well-being and noted significant changes.
Case Manager
ETMC Behavioral Health
11.2001 - 07.2011
- Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
- Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
- Conducted assessments with physician to determine individual needs and developed personalized care plan to address stated objectives.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Encouraged patients to discuss experiences in group and individual settings.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Observed and monitored client behavior and responses to treatment.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
Unit Secretary
Trinity Mother Frances Health System
04.1997 - 12.2001
- Managed incoming calls and directed to appropriate department.
- Supported office staff and operational requirements with administrative tasks.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Processed lab paperwork and requests according to physicians' orders.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained patient confidentiality in line with HIPAA regulations.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Associate of Science - Psychology
Tyler Junior College
Tyler, TXAssociate of Applied Science - Medical Office Administration
Penn Foster College
Scottsdale, AZAssociate of Applied Science - Dementia/Alzheimer's Care
Penn Foster College
Scottsdale, AZSkills
- Travel Arrangements
- Scheduling appointments
- Calendar Management
- Proofreading
- Meeting planning
- Verbal Communication
- Inventory Management
- Customer Service
- Clerical Support
- Mail handling
- Report Writing
- Travel Coordination
- Supply Management
- Time Management
- Medical Terminology
- Team Bonding
- Relationship Building
- Office Supplies Management
- File Organization
- Direct Patient Care
- Patient Assessment
- Home Visits and Inspections
Timeline
Office Administration Assistant
U'Nique Home Care
08.2017 - 01.2024
Senior Caregiver
Hampton Plus Care
05.2010 - 08.2017
Case Manager
ETMC Behavioral Health
11.2001 - 07.2011
Unit Secretary
Trinity Mother Frances Health System
04.1997 - 12.2001
Associate of Science - Psychology
Tyler Junior College
Associate of Applied Science - Medical Office Administration
Penn Foster College
Associate of Applied Science - Dementia/Alzheimer's Care
Penn Foster College
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