Nikita Anderson
Walnut Creek,OH
Summary
Passionate professional with extensive travel experience and a strong desire to pursue an exciting career. Demonstrated expertise in customer relations over 15+ years, excelling in roles such as Management, retail, sales, and education. Possesses fearless and fun-loving qualities, effortlessly engaging and connecting with individuals from diverse backgrounds. Utilizes magnetic people skills and a positive upbeat attitude to drive sales and cultivate strong customer relationships. Exceptional verbal communication skills enable effective problem-solving under pressure and navigating setbacks with tact and precision.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Salon Manager
Total Package Salon
03.2014 - Current
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Handled employee scheduling and coverage needs during business hours.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Achieved personal sales goals by upselling products to meet individual needs.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
- Implemented customer feedback system, using insights to improve service and address areas of concern.
- Analyzed market trends to keep salon's offerings competitive and appealing to broad client base.
Auditor
Holiday Inn Express Hotel
01.2018 - 04.2020
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
- Communicated with auditee staff to obtain necessary information for audits.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Logged wake-up call requests and set up automatic rings in system.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Performed nightly updates to room charges and rates.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
- Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
- Reviewed checklist on daily basis and planned shift accordingly.
- Processed payments securely using the property management system while adhering to strict privacy guidelines.
- Balanced hotel accounts and resolved discrepancies.
- Provided exceptional service to guests seeking information about local attractions, dining options, and transportation services.
Hair Stylist
Legacy Hair Studio
11.2007 - 01.2016
- Assisted 6 stylists in client interactions, including hair preparation and ensuring client comfort
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
Jr. Cosmetology instructor
GEBBCA
07.2012 - 08.2014
- Developed prerequisite curriculum for incoming students, instructing large groups of 20+ students
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
- Mentored aspiring cosmetologists to refine their skills and confidently pursue career opportunities in the field.
- Evaluated individual student progress by conducting regular assessments and providing constructive feedback.
- Enhanced students'' practical skills by demonstrating and explaining various cosmetology techniques.
- Increased student pass rates to 80% on state licensing exams through comprehensive test preparation and review sessions.
- Facilitated workshops on essential soft skills, such as communication and professionalism within the beauty industry.
- Maintained up-to-date knowledge of industry standards, regulations, and advancements to ensure relevant instruction.
- Encouraged continuous improvement among students by setting high expectations backed by personalized support and guidance.
- Adapted instructional methods based on individual student needs or learning styles, resulting in greater success and satisfaction among the student body.
- Organized guest speaker events featuring successful cosmetology professionals to inspire students and provide real-world insights.
- Recruited clients for students to get practical experience.
- Established relationships with local salons and spas to facilitate job placement opportunities for graduating students.
- Led specialized training seminars on advanced hair cutting, coloring techniques, or skincare treatments to enhance students'' skill sets further.
- Assisted school administration in marketing program offerings through open house events, community outreach initiatives, or social media promotion.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Supervised and monitored students' use of tools and equipment.
Sales Associate
Jewelry Appraisals
03.2009 - 12.2011
- Process loans, Jewelry Appraisals, Sell high end merchandise, Engage with customers, Become GIA diamond certified
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Performed general maintenance and light cleaning of showroom.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Examined customer loan applications for loan approvals and denials.
- Managed multiple projects simultaneously while maintaining a commitment to quality workmanship.
- Documented condition and special features to provide accurate estimations.
- Delivered high-quality appraisal reports within strict deadlines, ensuring client satisfaction.
- Assisted clients in understanding the appraisal process, setting realistic expectations for outcomes.
- Produced reports with detailed valuations.
- Maintained high work volume and tight deadlines.
Education
High school diploma -
Luther Burbank High School
College Degree in Cosmetology - Cosmetology
GEBBCA
Oakland, CA11.2011
A.A Degree in Business Administration -
Berkeley City College
06.2008
Skills
- Auditing, budgets, booking/scheduling, inventory (9 years)
- Customer Service Experience (10 years)
- Communications, interpersonal skills, relationship building (10 years)
- Colorist (7 years)
- Cosmetology (8 years)
- Fashion (10 years)
- Grooming (10 years)
- Sales
- Public speaking (2 years)
- Microsoft Office
- Presentation skills
- Hair Styling (10 years)
- Event Planning (1 year)
- Marketing (4 years)
- Bookkeeping (10 years)
- Haitian Creole
- Customer Service
- Employee Development
- Problem-solving skills
- Scheduling
- Cleanliness and sanitation
- Inventory controls
- Guest Relations
- Health and Safety Regulations
- Staff motivator
- Appointment Scheduling
Certification
- Cosmetology license
- Barber license
- Non surgical Hair loss specialist
- Certified medical hair replacement specialist. Specializing in cranial prosthetics
Additional Information
I am a self starter and a hard worker. I am very easy to get along with and adaptable. I work well both in groups and by myself. I am also teachable and take directions well. I am well traveled I love to travel and immerse myself in many different cultures around the world. Traveling is my hobby I plan to see all the wonders of the world. I know how to work through objectives with ease, and sell you without knowing your being sold.
Workauthorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: True
Timeline
Auditor
Holiday Inn Express Hotel
01.2018 - 04.2020
Salon Manager
Total Package Salon
03.2014 - Current
Jr. Cosmetology instructor
GEBBCA
07.2012 - 08.2014
Sales Associate
Jewelry Appraisals
03.2009 - 12.2011
Hair Stylist
Legacy Hair Studio
11.2007 - 01.2016
High school diploma -
Luther Burbank High School
College Degree in Cosmetology - Cosmetology
GEBBCA
A.A Degree in Business Administration -
Berkeley City College
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