Nikita Bisht
Wolverhampton,West Midlands
Summary
Results-driven IT professional with focus on Office 365 administration. Proven track record in enhancing system performance and user satisfaction. Reliable team collaborator who adapts to changing needs and prioritizes achieving results through effective problem-solving and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office365 Administrator
Accenture Private Limited | Microsoft
09.2022 - 10.2024
- Manage and configure Office365 tenant services, including Exchange Online, SharePoint, OneDrive, and Microsoft Teams for over 1000 users
- Streamlined Exchange mailbox administration by creating over 100 user-specific mailboxes, shared mailboxes, and conference room options while managing distribution lists that enhanced communication effectiveness across departments.
- Engineered a PowerShell script that handled group memberships and license assignments for 500+ users, achieving a 20% decrease in user onboarding time and improving overall operational efficiency for the IT department.
- Implement security best practices, including multi-factor authentication (MFA), conditional access policies, and data loss prevention (DLP) policies
- Executed troubleshooting procedures for Office 365 applications, resolving an average of 50 support tickets weekly related to Exchange Online and SharePoint; maintained a resolution rate exceeding 95% within targeted SLAs.
- Experienced in MS Administration: Policies, Shared mailbox, Number Assignments, Create new account, License assignment, Mailbox provisioning, Migration Mailbox creation (Conference room mailbox, shared mailbox, user mailbox), Distribution List Creation, Mailbox Permission, Mailbox Management & Restoration Mailbox
- Assisted in company-wide migration to Office 365, minimizing disruptions and maintaining productivity during transition.
Escalation Engineer
Mindtree Limited | Microsoft
02.2020 - 08.2022
- Supported Microsoft Teams users, enhancing remote communication and collaboration efficiency.
- Resolved Teams issues, boosting user productivity and minimizing downtime.
- Documented support tickets, ensuring timely resolution and tracking.
- Handled Active Directory and Exchange tasks, maintaining user account integrity.
- Managed the escalation process for high-priority cases, ensuring that all stakeholders were informed of progress and provided with timely updates. Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Managed Teams configurations, implemented security policies, and improved meeting setups, driving efficient communication across the organizations.
- Coordinated support tickets using ServiceNow and Rave, ensuring precise issue tracking and swift resolution, enhancing overall service quality.
- Hands on Experience on Active Directory: Accounts creation, Account enable/disable, Password reset, Security- group creation
- Provided exceptional customer service while resolving difficult situations diplomatically, maintaining client loyalty during challenging circumstances.
Education
Bachelor of Science - Computer Science
Himachal Pradesh Technical University
India05.2019
Skills
- Office365 Management (Exchange Online, Teams, SharePoint, OneDrive, PowerShell Scripting)
- Azure Active Directory & Identity Management
- Security & Compliance (DLP, MFA, Conditional Access, Security Center)
- User & License Management (Admin Center, PowerShell)
- Email Migration (Office365 to Office365, Exchange Server to Office365)
- Mobile Device Management
- Collaboration Tools (Teams, SharePoint, OneDrive)
- Technical Support & Troubleshooting
- ServiceNow / ITIL-based Incident & Problem Management
- Corporate communications
- Network troubleshooting
- Incident management
- Technical support
- Problem-solving
- Time management and Problem-solving abilities
- Multitasking Abilities
- Excellent communication
Certification
Microsoft MS-900 Certification (Certification Number - I739-1385)
Timeline
Office365 Administrator
Accenture Private Limited | Microsoft
09.2022 - 10.2024
Escalation Engineer
Mindtree Limited | Microsoft
02.2020 - 08.2022
Bachelor of Science - Computer Science
Himachal Pradesh Technical University
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