Nikita Borg
Receptionist, Customer Service
Ida Grove,IA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Friendly Receptionist. Knowledgeable about service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
2
2
Languages
Work History
Customer Service Representative
Alorica
North Sioux City, SD
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
Hotel Front Desk Receptionist
Cobblestone Inn & Suites
Holstein, IA
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Managed lost and found items to assist guests with retrieving belongings.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff members in customer service techniques and hotel operations.
- Coordinated with vendors for repair and maintenance of hotel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Retail Assistant Manager
Dollar Tree
South Sioux City, NE
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Trained and developed new employees for ease of transition into team.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Created employee work schedules for optimum coverage and labor cost control.
Assistant Manager
Casey General Store
Ida Grove, IA
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
GED -
Northeast Community College
Norfolk, NE 05.2004 - 05.2004
Skills
Complaint resolution
Receiving support
Staff education and training
Multi-line phone talent
Administrative support
Money handling abilities
Recordkeeping strengths
Customer and client relations
Office administration
Professional demeanor
Correspondence distribution
Documentation and reporting
Scheduling
Organization skills
Multi-line Telephone Systems
Telephone skills
Sorting and labeling
Verbal and written communication
Multitasking Abilities
Active Listening
Clerical Support
Dependable and Responsible
Flexible and Adaptable
Bilingual
Timeline
GED -
Northeast Community College
05.2004 - 05.2004
Customer Service Representative
Alorica
Hotel Front Desk Receptionist
Cobblestone Inn & Suites
Retail Assistant Manager
Dollar Tree
Assistant Manager
Casey General Store