Summary
Overview
Work History
Education
Skills
Corecompetencies
References
Timeline
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Nikita Box

Nikita Box

St. George,UT

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

7
7
years of professional experience

Work History

Barista

Starbucks
03.2018 - Current
  • Oversaw kiosk operations, processed orders, and managed inventory, enhancing customer service and operational efficiency

Member Services Representative

Planstin Administration
05.2023 - 08.2024
  • Streamlined member and provider communication, managing sensitive HIPAA information efficiently
  • Resolved complex issues related to group enrollment, cancellations, and billing, enhancing service delivery

Crew Support Specialist

Skywest
01.2022 - 04.2023
  • Optimized crew scheduling and flight re-crewing processes, improving operational efficiency
  • Addressed and resolved HR and time-off issues, supporting smooth crew management

Patient Liaison

Sutter Health
04.2021 - 02.2022
  • Facilitated patient appointments and information updates, enhancing patient care and administrative efficiency
  • Developed detailed patient notes, streamlining communication for medical staff

Executive Assistant

Vytrac Health
06.2021 - 12.2021
  • Coordinated multi-time zone schedules and meetings, ensuring seamless executive operations
  • Managed staff concerns and complaints, improving overall employee satisfaction

Call Center Representative

Roi Solutions
04.2020 - 03.2021
  • Delivered high-quality technical support, resolving 50-100 calls daily with a 90-100% customer satisfaction rating
  • Managed support requests across multiple channels, improving customer service responsiveness

Cashier

Harmons
04.2019 - 06.2020
  • Executed transactions and managed store inventory, contributing to a positive customer experience
  • Ensured store cleanliness and efficient operations as part of a team

Host Lead

Buffalo Wild Wings
01.2018 - 08.2019
  • Directed server assignments and trained new hosts, ensuring high service standards during peak times
  • Managed order overflow and food delivery, optimizing service flow

Education

Bachelor Of Applied Science - Psychology

Arizona State University
Tempe, AZ

Certification - Data Analysis

Thinkful
04.2021

Skills

  • PowerPoint
  • GitHub
  • Slack
  • Zoom
  • Teams
  • Customer Support
  • Management
  • Excellent Memory
  • Exceptional Customer Service
  • Billing and Payment Processing
  • Individualized Instruction
  • Team Leadership
  • Ability to Adaptexcrl
  • Leading Employees
  • Solid Problem Solver
  • Team Player
  • Analytical and Critical Thinking
  • Excellent Communication
  • Planning and Coordination
  • Dependable and Responsible
  • Microsoft Software Proficiency

Corecompetencies

Statistical Analysis, Data Visualization, Data Cleaning, Data Modeling, Excel, Python, SQL, Tableau, PowerPoint, GitHub, Slack, Zoom, Teams

References

  • Jenifer Shapen, Retired Manager, jenifershapen@gmail.com
  • Amie Graft, Previous Co-worker, (435) 313-7745
  • Jamie Gibson, Co-worker, (702) 875-5191

Timeline

Member Services Representative

Planstin Administration
05.2023 - 08.2024

Crew Support Specialist

Skywest
01.2022 - 04.2023

Executive Assistant

Vytrac Health
06.2021 - 12.2021

Patient Liaison

Sutter Health
04.2021 - 02.2022

Call Center Representative

Roi Solutions
04.2020 - 03.2021

Cashier

Harmons
04.2019 - 06.2020

Barista

Starbucks
03.2018 - Current

Host Lead

Buffalo Wild Wings
01.2018 - 08.2019

Bachelor Of Applied Science - Psychology

Arizona State University

Certification - Data Analysis

Thinkful
Nikita Box