Nikita Brown
Marrero,LA
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
8
8
years of professional experience
Work History
Owner/Manager of Operations
Infinity Consultant Services
Metairie, LA
06.2022 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed policies and procedures for the organization.
Manager
Monty Logistics Services
Metairie, LA
01.2022 - 08.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Developed and implemented strategic plans to achieve company objectives.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Streamlined communication channels, improving information flow and decision-making speed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Owner/Manager of Business Development and Sales
L'Aidan Luxe Hair&Beauty
Metairie, LA
03.2016 - 02.2022
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and creation of operational procedures and workflow planning.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Hosted special events to boost brand awareness and increase community engagement.
- Managed sales presentations to promote product and brand benefits.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Developed and implemented effective strategies to expand customer base and increase sales.
Medical Assistant
Urgent Care Eleven
New Orleans, LA
05.2018 - 11.2020
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Prepared treatment rooms for patient examinations.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Handled general office duties to support administrative staff during peak hours.
- Positioned patients properly during examination or treatment for comfort and safety.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted back office patient processes to reduce office wait times.
- Administered medications under physician's supervision.
- Processed orders for medical supplies and lab equipment.
Cook Shift Leader
Ochsner Medical Center
Jefferson, LA
03.2014 - 02.2018
- Ensured kitchen staff followed health and safety regulations.
- Monitored food preparation to ensure quality standards were met.
- Trained new cooks on proper food handling techniques.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
- Organized the work area for efficient functioning during shifts.
- Resolved customer complaints in a timely manner.
- Inspected equipment and ensured it was properly maintained by kitchen staff.
- Reviewed food orders to verify accuracy before they were sent out.
- Performed regular inventory checks to ensure adequate stock levels were maintained.
- Enforced sanitation policies and procedures throughout the kitchen area.
- Developed strategies to reduce waste and increase efficiency within the kitchen.
- Coordinated with other departments such as front-of-house or catering services when needed.
- Participated in periodic performance reviews for all members of the kitchen team.
- Served as lead cook, guiding and assisting training of less experienced cooks.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
- Cut, chopped and sliced meat and produce to prepare for cooking.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Followed recipes and procedures to prepare, season and cook food products.
- Operated variety of kitchen equipment to measure and mix ingredients.
- Improved performance of team members resulting in high-quality meals produced daily.
- Led team in high-pressure environments, ensuring timely delivery of orders.
- Managed kitchen staff, ensuring efficient workflow and high-quality food production.
- Fostered a collaborative and respectful kitchen environment, promoting team cohesion.
- Oversaw the preparation of meals for special events and catering functions.
- Enforced strict health and hygiene standards in the kitchen and work areas.
- Ensured compliance with all relevant laws and regulations regarding food safety.
- Made meals in accordance with company standards and requirements.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Monitored temperatures of prepared food and cold-storage areas.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Executed proper techniques when preparing menu item ingredients.
- Adhered to regulatory standards regarding safe and sanitary food prep.
Education
Certificate Of Completion - Medical Assisting
Healthcare Training Institute - Kenner
Kenner, LA07-2017
High School Diploma -
East Jefferson High School
Metairie, LA05-1996
Associates of Business Management - Business Administration And Management
Delgado Community College
New Orleans, LASkills
- Budget Administration
- Marketing tactics
- Regulatory Compliance
- Administrative Oversight
- Labor Relations
- KPI Management
- Business Management
- Verbal and written communication
- Cost Reduction
- Business marketing
- Negotiation
- Customer Relations
- Client Service
- Sales management
- Business Planning
- Marketing
- Business Development
- Sales Leadership
- Product branding
- Consulting
- Budget Development
- Strategic Planning
- Operations Management
- Sales oversight
- Bidding processes
- Financial Planning
- Staff hiring
- Relationship Building
- Financial Management
- Contract negotiation expertise
- Profit and loss analysis
- Staff Management
- Business Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Saved the company $8000 by aggressively negotiating with suppliers.
Certification
- Certified Tradeline Broker, Infinity Consultant Services - established 2022
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridLanguages
English
Native language
Interests
Learning New Skills
Timeline
Owner/Manager of Operations
Infinity Consultant Services
06.2022 - Current
Manager
Monty Logistics Services
01.2022 - 08.2024
Medical Assistant
Urgent Care Eleven
05.2018 - 11.2020
Owner/Manager of Business Development and Sales
L'Aidan Luxe Hair&Beauty
03.2016 - 02.2022
Cook Shift Leader
Ochsner Medical Center
03.2014 - 02.2018
Certificate Of Completion - Medical Assisting
Healthcare Training Institute - Kenner
High School Diploma -
East Jefferson High School
Associates of Business Management - Business Administration And Management
Delgado Community College
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