Nikita Butler
Key Largo,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Community Connections Representative
Excellus BCBS
Syracuse, NY
08.2025 - Current
- Completes scheduled and unscheduled home visits for noncompliance, gaps in care, community resource needs, and other high-risk issues.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Coordinates, plans and attends community events, including school events, health fairs and various community initiatives. Proactively informs and increases awareness of heath care offerings, state regulations and the Excellus/Univera brand/products at said events and within assigned territories.
- Interprets a variety of complex instructions from the MFE Training Manual to assist applicants. Provides critical assessment and analysis which effects insurance enrollment for families and children. Presents all aspects of eligibility, enrollment and available products to community audiences.
- Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values and adhering to the Corporate Code of Conduct, and Leading to the Lifetime Way values and beliefs.
- Works with management to participate in training process for new hires and team refreshers. Supervise Intern and/or mentor new hires to team; providing first level problem resolution, share Lifetime way cultural expectations, ensure successful on-boarding and engagement in role.
- Communicates health insurance program options, fundamentals of all the health insurance products, benefits, and associated costs based on analysis of the applicant’s situation in Marketplace.
Property Management, Leasing, & Accounting
Empire Management of CNY, Inc.
Fayetteville, NY
05.2024 - 08.2025
- Manage multiple properties with positive tenant relations to ensure seamless transitions from initial inquiry to tenant move-out including all leasing aspects.
- Monitored all maintenance and construction project issues and progress.
- Achieved higher occupancy rates through focused marketing efforts and personal property showings.
- Implemented internal controls to ensure compliance with accounting standards and best practices.
- Conducted financial accuracy meticulously reconciling accounts payables and receivables.
- Facilitated month-end closing activities contributing to timely financial reporting.
- Organized and maintained detailed records, invoices, and payment approvals for audit readiness.
- Worked well in a team setting, providing support and guidance.
- Inspected all cleaning and household tasks for alignment with quality standards.
- Safely used chemicals and other cleaning equipment.
- Supported overall facility cleanliness through adherence to strict cleaning schedules.
Nuclear Ironworker
Constellation Energy
Oswego, NY
02.2023 - 06.2023
- Maintained high standard of quality control surpassing industry standards conducting systematic checks on reactor components to uncover potential concerns.
- Coordinated with cross functional teams for execution of scheduled nuclear outages and refueling activities.
- Adhered to OSHA and company protocols for height safety, lockout/tagout, confined space, and hazardous material handling.
Teacher and Team Leader
Bricks 4 Kidz
Manlius, NY
09.2016 - 03.2020
- Adapted educational strategies to support diverse student needs, promoting equal success opportunities.
- Implemented classroom management strategies to foster a positive learning environment.
- Integrated technology platforms to foster engaging educational activities.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
EMT/ 911 Operator
TLC
Syracuse, NY
05.2012 - 08.2016
- Maintained levelheadedness and efficiency in high pressure situations, prioritizing tasks to save lives and give medical care.
- Upheld legal compliance standards by adhering to protocols regarding documentation, treatment procedures, and communication practices with medical personnel.
- Strengthened professional knowledge through continued training and education programs enhancing overall service quality.
- Participated in community outreach initiatives promoting awareness of emergency services and heath education programs.
- Central New York Provider of the Year 2014
- Increased caller satisfaction with empathetic listening and effective problem-solving skills.
- Facilitated inter-agency cooperation during large-scale emergencies or disaster situations for optimal resource allocation and response coordination.
- Enhanced communication between first responders and the public by providing clear, concise information during high-stress situations.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Field Training Officer for EMTs and EMT students on all aspects of emergency care.
Education
Emergency Medical Technician - Emergency Medicine
New York State Bureau of EMS
Auburn, NYOSHA 30
OSHA
Syracuse, NYWest Genesee High School
Syracuse, NYMathematical Sciences
Onondaga Community College
Syracuse, NYSkills
- Teamwork and collaboration
- Flexible and adaptable
- Critical thinking
- Organization and time management
- Friendly, positive attitude
- Customer service
- Dependable and responsible
- Operations management
- Team Lead and staff training
- Microsoft Excell, Office & Teams
Timeline
Community Connections Representative
Excellus BCBS
08.2025 - Current
Property Management, Leasing, & Accounting
Empire Management of CNY, Inc.
05.2024 - 08.2025
Nuclear Ironworker
Constellation Energy
02.2023 - 06.2023
Teacher and Team Leader
Bricks 4 Kidz
09.2016 - 03.2020
EMT/ 911 Operator
TLC
05.2012 - 08.2016
Emergency Medical Technician - Emergency Medicine
New York State Bureau of EMS
OSHA 30
OSHA
West Genesee High School
Mathematical Sciences
Onondaga Community College